Paulo Guatlo
Security Analyst
Marikina City, Metro Manila
Summary
Proactive Security Analyst adept at predicting and disrupting intrusion attempts. Pioneers novel network security measures to combat emerging threats. Maintains proven track record of utilizing both education and technological solutions to fortify companies against malicious exploitation and data breaches.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Analyst
Glasshouse Systems
11.2023 - Current
- Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
- Participated in tabletop exercises simulating cyberattacks, leading to better preparedness for real-world incidents.
- Designed secure infrastructure solutions in collaboration with the IT team, minimizing vulnerabilities from outdated or misconfigured systems.
Security Engineer
Teleperformance Philippines
- Review, and implement security technology
- Be able to offer advice on how to securely implement any technology
- Be able to maintain security Technology within Teleperformance USA Group
- Recommend security controls and/or corrective actions for mitigating technical and business risk
- Works hand in hand with Security Operations Center in reviewing and implementing improvements to the existing technology and services that are managed by Security Operations.
Converge Engineer
Teleus Pty. Ltd. Philippines
- Configure and troubleshoot security infrastructure devices
- Identify and define system security requirements
- Configure and install firewalls and intrusion detection systems
- Perform vulnerability testing, risk analyses and security assessments
- Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems
- Responsible for any technological duties associated with cloud computing, including design, planning, management, maintenance and support.
Security Analyst
BAE Systems Applied Intelligence (Silversky)
- Responsible for protecting all sensitive information within a company
- Insuring all networks has adequate security to prevent unauthorized access
- Develop reports to share with administrators about the efficiency of security policies and recommend any changes
- Investigate intrusion incidents, conduct forensic investigations and mount incident responses
- Analyze security breaches to determine their root cause
- Manage network, intrusion detection and prevention systems.
Network Engineer
BAE Systems Applied Intelligence (Silversky)
- Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
- Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization
- Secures network system by establishing and enforcing policies; defining and monitoring access
- Reporting network operational status by gathering, prioritizing information; managing projects.
Technical Support Executive
Datacom Philippines Inc.
- Front line support via live chat, emails and telephones
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services
- Performs miscellaneous job-related duties as assigned.
Technical Support Representative - Level 2
Sitel Philippines Corporation
- Resolve and troubleshoot simple or complex issues relating to customers
- Provide technical support to team members
- Monitor and manage technical issues relating to products
- Participate in cross-functional team meetings
- Analyze cost efficiencies in dealing with technical issues
- Assist and support administrative staff in their day-to-day tasks.
Technical Support Representative
Acquire Asia Pacific Philippines
- Apply knowledge of RingCentral services, VOIP technology and networking hardware and software
- Provide technical support to RingCentral's customers
- Troubleshoot and repair RingCentral's solutions
- Understand network architecture required to support RingCentral's VoIP services
- Recommend network hardware, software and design elements
- Answer technical questions, solve technical problems and suggest appropriate workarounds
- Provide quick and accurate handling of support interactions - phone, chat, screen sharing & email.
Technical Support Executive
vCustomer Philippines, Inc.
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Improves client references by writing and maintaining documentation
- Displayed courtesy and strong interpersonal skills with all customer interactions.
Subject Matter Expert
HTMT Global Solutions Limited
- A SME ensures constant monitoring of agent performance, strengths, and weaknesses in call handling and developing the agents to achieve the goals and objectives of the program as per the KPIs and/or metrics set by the client and the company
- Responsible for supervising the performance and development of trainees and specific agent groups for improvement
- Provides assistance/guidance to colleagues who are handling a variety of customer service/technical support calls.
Technical Support Representative - Level 2
Alorica Philippines Inc.
- Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue
- Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues
- Evaluate and analyze account information and recommend tailored solutions to customers
- Provide technical support to team members.
Education
Advance Microcomputer Hardware Servicing
MFI Polytechnic Institute Inc.
Pasig, Metro Manila, Philippines 08.2024 -
Skills
Security Information and Event Management
Vulnerability Assessment
Cryptography Implementation
Two-Factor Authentication Implementation
Security Architecture Design
Incident Response Management
Identity and Access Management
Security policy development
Security Compliance Auditing
Certification
Cisco Certified Network Associate (CCNA) Routing and Switching - 2015-2018
Timeline
Advance Microcomputer Hardware Servicing
MFI Polytechnic Institute Inc.
08.2024 -
Security Analyst
Glasshouse Systems
11.2023 - Current
Security Engineer
Teleperformance Philippines
Converge Engineer
Teleus Pty. Ltd. Philippines
Security Analyst
BAE Systems Applied Intelligence (Silversky)
Network Engineer
BAE Systems Applied Intelligence (Silversky)
Technical Support Executive
Datacom Philippines Inc.
Technical Support Representative - Level 2
Sitel Philippines Corporation
Technical Support Representative
Acquire Asia Pacific Philippines
Technical Support Executive
vCustomer Philippines, Inc.
Subject Matter Expert
HTMT Global Solutions Limited
Technical Support Representative - Level 2
Alorica Philippines Inc.
Cisco Certified Network Associate (CCNA) Routing and Switching - 2015-2018
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