Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Mikki Magsino

IT Support / Data Entry
Taal, Province Of Batangas

Summary

Dynamic IT Support Technician with a proven track record at Benedicta V. Untalan Avon Service Center, excelling in remote support and troubleshooting. Adept at software installation and virus removal, I enhance customer satisfaction through effective technical assistance and strong communication skills, ensuring optimal system performance and user experience.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

16
16
years of professional experience

Work History

IT Support Technician - Freelance

Fiverr, OnlineJobs.ph
Remote
01.2023 - Current
  • Format desktops and laptop Windows.
  • Installed and configured operating systems and applications.
  • Installed, configured, and maintained computer systems.
  • Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Diagnosed and troubleshot software and network issues.
  • Responded to customer inquiries and provided technical assistance remotely, or over the phone.
  • Researched and identified solutions to technical problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • I will do this remotely, using remote applications and programs.

Data Entry - Freelance

Fiverr, OnlineJobs.ph
Remote
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Branch Officer/Manager of Operations

Benedicta V. Untalan Avon Service Center
03.2018 - 07.2023
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Assisted tellers in researching and correcting daily cash proof when differences occurred.
  • Supported employee professional development through coaching, feedback and monitoring to achieve results.
  • Evaluated staff performance regularly, providing constructive feedback and coaching for continuous improvement.
  • Improved branch security by implementing strict protocols and monitoring systems.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Complied with established internal controls and policies.
  • Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
  • Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
  • Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

IT Field Support Technician

Benedicta V. Untalan Avon Service Center
05.2015 - 07.2023
  • Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
  • Conducted regular system backups to protect sensitive data from loss or corruption.
  • Collaborated with team members to develop and implement IT infrastructure upgrades, ensuring optimal functionality.
  • Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
  • Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
  • Improved system performance by troubleshooting and resolving software and network issues.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
  • Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
  • Reduced system downtime with proactive maintenance of software, and network components.
  • Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
  • Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
  • Collaborated with cross-functional teams on the integration of new software applications into existing workflows.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Offered assistance in implementing and developing training programs.
  • Researched and identified solutions to technical problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Supermarket Staff

Benedicta V. Untalan Avon Service Center
10.2015 - 03.2018
  • Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
  • Streamlined inventory management for optimal product availability and minimal waste.
  • Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
  • Optimized store layout for increased foot traffic flow, resulting in higher sales conversion rates.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly for maximum efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Contributed to loss prevention efforts through vigilant monitoring of store areas and reporting suspicious activities.

Warehouse Staff

Benedicta V. Untalan Avon Service Center
04.2011 - 09.2015
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Check the critical numbers of items in the supermarket that need to be replenished.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Check the count of the stored items in the warehouse; if it is low or critical, I will facilitate the request for the items.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Collaborated with manufacturing and supply chain management.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

POS/Cashier Staff

Benedicta V. Untalan Avon Service Center
Lemery, Batangas
06.2009 - 03.2011
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Provided exceptional customer service by greeting patrons warmly, answering questions, and providing recommendations as needed.
  • Demonstrated adaptability by covering shifts when necessary to ensure adequate staffing levels during peak hours or absences.
  • Increased sales through suggestive selling techniques and product knowledge sharing.
  • Improved overall store performance by cross-training in other departments such as merchandising or customer service.
  • Exceeded company expectations for speed of transaction completion while maintaining a high level of accuracy during busy periods.
  • Supported management in achieving monthly sales targets through proactive engagement with customers and upselling strategies.
  • Handled high volumes of cash transactions securely, minimizing discrepancies in cash handling operations.
  • Maintained accurate cash drawer with diligent counting and reconciliation procedures.
  • Opened and closed register by counting money and balancing drawers.
  • Built strong relationships with customers through friendly demeanor, attentive listening skills, and genuine interest in their needs.
  • Trained new employees on POS system usage, cashier responsibilities, and store policies for smooth integration into the team environment.
  • Collaborated with team members to maintain clean, organized, and well-stocked shelves for enhanced shopping experiences.
  • Resolved customer complaints professionally, maintaining a positive store image and reputation.
  • Used the POS system to total customer purchases and receive payment by cash.
  • Assisted in inventory management, ensuring product availability and proper stocking levels.
  • Ensured the accuracy of pricing information through regular price audits and updates on POS systems.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Bachelor of Science - Bachelor of Science in Information Technology

Batangas State University
Batangas, Province Of Batangas, Philippines
04.2001 -

Skills

Remote support

Software installation

Troubleshooting skills

Application support

Virus removal

Technical support

Software updates

System maintenance

Operating systems

Technical support background

Customer service

Application installations

Product knowledge

Remote technical support

Timeline

IT Support Technician - Freelance

Fiverr, OnlineJobs.ph
01.2023 - Current

Data Entry - Freelance

Fiverr, OnlineJobs.ph
01.2023 - Current

Branch Officer/Manager of Operations

Benedicta V. Untalan Avon Service Center
03.2018 - 07.2023

Supermarket Staff

Benedicta V. Untalan Avon Service Center
10.2015 - 03.2018

IT Field Support Technician

Benedicta V. Untalan Avon Service Center
05.2015 - 07.2023

Warehouse Staff

Benedicta V. Untalan Avon Service Center
04.2011 - 09.2015

POS/Cashier Staff

Benedicta V. Untalan Avon Service Center
06.2009 - 03.2011

Bachelor of Science - Bachelor of Science in Information Technology

Batangas State University
04.2001 -

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Paul Mikki MagsinoIT Support / Data Entry