Results-oriented human resources professional with a strong background in various HR functions, including policy development, performance management, and benefits administration. Skilled in analyzing HR functions and procedures to identify areas for improvement and successfully implementing change management strategies to drive corporate objectives. Adept at developing and maintaining effective relationships with employees at all levels of the organization, ensuring a positive work environment that fosters productivity and employee engagement.
Hi, I’m
PAUL MICHAEL NAVARRO, CHRP
Summary
Overview
16
years of professional experience
1
Certification
Work History
Freelance
HR CONSULTANT
04.2024 - Current
Job overview
- Provide guidance and support to clients in various HR functions.
- Manage process improvement and organizational design.
Nice LTD. - Philippines
TALENT ACQUISITION MANAGER
04.2023 - 06.2024
Job overview
- Country Lead, HR Talent Acquisition - Philippines
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Created comprehensive reports on recruitment trends and metrics which informed executive decision-making related to workforce planning strategies.
- Reduced time-to-fill rates by utilizing advanced recruitment tools such as applicant tracking systems and social media platforms.
- Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Enhanced the efficiency of talent acquisition processes by implementing data-driven strategies and streamlining workflows.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Promoted increased focus on internal talent mobility and emerging talent across the organization.
- Mentored TA Partners in best practices for efficient candidate sourcing, interviewing techniques, and relationship building with hiring managers.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Discovered and resolved complex employee issues that affected management and business decisions.
Citibank N.A. ROHQ
GLOBAL MOBILITY SENIOR ANALYST, ASSISTANT VICE PRESIDENT
10.2022 - 02.2023
Job overview
- Ensured the region was ready for the project rollout by updating the SOPs, process maps and other documents for change management
- Collaborated with local HR to ensure compliance with immigration processes, governing laws, and work permit regulations
- Documented country specific processes specifically nuances and deviations
- Responsible for the collection and documentation of requirements for the project and process
- Collaborated on data analysis for data readiness and country validation
Unilever Global Services – ROHQ
GLOBAL MOBILITY PEOPLE EXPERIENCE LEAD
03.2019 - 10.2022
Job overview
- Assigned as SME for several APAC countries including Australia, New Zealand, Singapore, Philippines, etc.
- Managed and prepared payroll instructions as well as resolving questions on pay and benefits
- Worked with assignees to manage their movement and affairs smoothly and efficiently
- Function as business partner with key stakeholders which includes Business Leaders, HR Partners, Line Manager and Local HR on global mobility issues for assignee population
- Function as consultant to HRBP on GM policies, application of policies, cross border compliance issues and advising on potential solutions for senior level executives
- Reviewed compensation statements, assignment documentation (letter of assignment, employment contract, addendum, etc.) and initiating external partner services for assignee population
- Review of cost estimate for new assignments to ensure that costs are properly allocated with the right timeline
- Partnered with HR colleagues and build global mobility capability within the HR function through learning sessions and regular cadence
- Partnered with mobility vendors to manage immigration, tax, and relocation services for the assignee
- Participated in local and global projects to enhance the global mobility process and policies to improve assignee and partner experience proUd Pinoy Network Lead, EDI&B-LGBT+ for Unilever Philippines - representing the company in local and global pride and ED&I organizations
Unilever Global Services – ROHQ
TALENT ADVISOR
10.2017 - 03.2019
Job overview
- Managed the sourcing and selection process for all work levels and rank & file in Unilever Philippines
- Delivered talent strategy and search through collaboration with HR partners and business leaders
- Acted as strategic talent business partner and guide hiring manager regarding recruiting process and talent selection
- Advocated for new approach to interview assessments, resulting in faster turnaround and increased efficiency within the business
- Managed end to end talent relationship at all levels
- Provided expertise, advice, and coaching (E.g.: Assessment) both to hiring managers and candidates
- Engaged proactively with potential candidates via networking to increase talent pipeline and niche pool
- Prepare, negotiate, and manage verbal offers with candidates
- Collaborated on HR projects and activities to enhance the community’s overall experience
Robert Walters assigned onsite to American Express
RECRUITMENT MANAGER
10.2016 - 07.2017
Job overview
- Supported hiring requirements for support and leadership of the Philippines Service Center
- Assisted team in managing overdue requisitions, leading to meeting managed SLA targets despite experiencing workforce shortages
- Managed requisitions for leadership and executive roles
- Provided strategic input to efficiently close several high-volume roles
- Fostered relationships across all business units, positioning Talent Acquisition as strategic partner
- Prepared and delivered reports on schedule to Amex and RW leadership
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Set and conveyed recruitment goals to downstream staff.
QBE Group Shared Services Ltd
PEOPLE SERVICES TEAM LEAD - RECRUITMENT
12.2013 - 10.2016
Job overview
- Oversee and manage the recruitment process and life cycle, including talent attraction and onboarding
- Ensured all open positions were filled promptly, building strong relationships with hiring managers and business partners along the way
- Led the talent acquisition team to excel, offering training, guidance, and strategies that match priorities and industry best practices
- Developed policies and processes for the service center
- Participated in migration activities for roles to be activated in the Philippines
- Collaborated on the transition life cycle alongside with the projects and transitions team
- Collaborated on the organizational talent review with C&B, Rewards and HRBP
- Employee Engagement - part of the organizing and implementing committee of company events 11 Direct Reports – recruitment specialist, sourcing associate, recruitment coordinator, interns, and temporary associates
QBE Group Shared Services Ltd
RECRUITMENT OFFICER
03.2013 - 11.2013
Job overview
- Tower Hiring POC – HR Shared and Finance Services
- Support and Leadership hiring POC for HR Internal (Recruitment, Training and Development, HR Business Partnership and HR Services), Transition, PMO and Finance Internal
- Established recruiting requirements by studying organization plans and objectives
- Oversee and manage the recruiting cycle of assigned tower which includes but not limited to candidate endorsement, fill rate, and offer management
- Collaborated with internal and external business partners to ensure quality and prompt delivery of requirements
- Assessed, analyzed, and recommended process improvements and/or action plans to hiring managers, direct superior, and partners
- Utilized targeted selection interviewing method to assess candidates based on the competencies needed per role and function
- Collaborated in designing, reviewing, evaluating, and implementing recruitment and selection processes
- Performed other tasks as directed by recruiting manager and/or director
- Managed fulfillment of transition/migrated roles in the Manila site
- Managed RPO partner in terms of endorsement, fill rate and calibration
Convergys Singapore Holdings - ROHQ
SENIOR RECRUITMENT SPECIALIST
07.2011 - 03.2013
Job overview
- Account Manager for Customer Service, Technical and Complex Care programs
- Managed end-to-end recruitment process for complex and non-complex agent level hiring requirements
- Conducted intake meetings with the Business Unit/Operations to better understand their hiring requirements
- Mentored recruitment associates and recruitment coordinators as assigned by the recruitment officer
Results Manila Inc
RECRUITMENT/SOURCING ASSOCIATE
09.2010 - 07.2011
Job overview
- Process Lead and Site Focal - RMI Eastwood and Silver City
- Phone Screening Team Lead and Client Manager for Online and Recruitment Partnership
- Responsible in sourcing and profiling of talents for agent and executive level hiring
- Conducted online and phone screening of candidate applications
- Conducted initial interview and profiling of candidates.
- Plan and execute programs/events for sourcing and recruitment
- Plan, develop and implement processes to improve quality and efficiency of the team
- Conducted talent discovery meetings to grasp the hiring need of the business and to produce a workable sourcing plan
- Oversee five phone screeners across all sites
Telus International Philippines
HR TALENT ACQUISITION SOURCING ASSOCIATE
06.2008 - 07.2009
Job overview
- Channel Owner of different sourcing initiatives
- Officer-in-Charge, Phone Screening Team, and TELUS Internship Program
- Administrator, Jobstreet.com and TELUS Recruitment Inbox
- Responsible in sourcing and profiling of talents for agent level hiring
- Conducted online and phone screening of candidate applications
- Conducted initial interview and profiling of candidates through language assessment
- Plan and executed programs/events for sourcing and recruitment
- Contributed 25% of the hires for a pioneer technical account in 2008
- Oversee 5 FTE phone screeners, 3 contractor phone screeners and 2 interns
Education
University of The Philippines-SOLAIRPhilippines
Certificate in Industrial Relations and Human Resource Management
06.2024
University Overview
Olivarez CollegePhilippines
BS Nursing
10.2006
University Overview
Global City Innovative CollegePhilippines
BS Nursing
03.2006
University Overview
Skills
- Proficient with MS Office Applications
- Knowledgeable in HR practices and governance
- DDI – Targeted Selection Interview
- Organizational Culture
- Diversity and Inclusion
- Talent Acquisition
- Benefits Administration
- Employment law
- Onboarding
- Talent management
- Data Analysis
- Project Management
References
References
References available upon requestCertification
- Certified Human Resource Professional, International Federation of Professional Managers
Languages
English
Advanced (C1)
Work Preference
Work Type
Full TimePart TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceStock Options / Equity / Profit SharingFlexible work hoursPersonal development programsCareer advancementPaid sick leaveHealthcare benefitsPaid time off401k matchWork from home optionTeam Building / Company RetreatsQuote
My life is my message.
Timeline
HR CONSULTANT
Freelance
04.2024 - Current
TALENT ACQUISITION MANAGER
Nice LTD. - Philippines
04.2023 - 06.2024
GLOBAL MOBILITY SENIOR ANALYST, ASSISTANT VICE PRESIDENT
Citibank N.A. ROHQ
10.2022 - 02.2023
GLOBAL MOBILITY PEOPLE EXPERIENCE LEAD
Unilever Global Services – ROHQ
03.2019 - 10.2022
TALENT ADVISOR
Unilever Global Services – ROHQ
10.2017 - 03.2019
RECRUITMENT MANAGER
Robert Walters assigned onsite to American Express
10.2016 - 07.2017
PEOPLE SERVICES TEAM LEAD - RECRUITMENT
QBE Group Shared Services Ltd
12.2013 - 10.2016
RECRUITMENT OFFICER
QBE Group Shared Services Ltd
03.2013 - 11.2013
SENIOR RECRUITMENT SPECIALIST
Convergys Singapore Holdings - ROHQ
07.2011 - 03.2013
RECRUITMENT/SOURCING ASSOCIATE
Results Manila Inc
09.2010 - 07.2011
HR TALENT ACQUISITION SOURCING ASSOCIATE
Telus International Philippines
06.2008 - 07.2009
University of The Philippines-SOLAIR
Certificate in Industrial Relations and Human Resource Management
Olivarez College
BS Nursing
Global City Innovative College
BS Nursing
Similar Profiles
Narges AslamiNarges Aslami
Hair and Makeup Artist at FreelanceHair and Makeup Artist at Freelance
MITHUN PALLIYALIMITHUN PALLIYALI
Senior Marketing Specialist at FreelanceSenior Marketing Specialist at Freelance
JAX BAKERJAX BAKER
Production Manager/Supervisor at FreelanceProduction Manager/Supervisor at Freelance