Paul Michael Idquival
Pasay City
Summary
Dynamic and adaptable professional with a strong work ethic and excellent communication skills, recognized for delivering high-impact solutions in fast-paced environments. Proven ability to quickly learn new skills and tackle challenges, contributing to team success and organizational goals. Highly skilled in problem-solving and relationship building, consistently meeting company needs through organized practices. Committed to continuous learning and innovation while supporting team dynamics.
Overview
12
12
years of professional experience
Work History
Technical Support Representative
Acquire Asia Pacific
Quezon City
05.2013 - Current
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Recommended upgrades or additional features that could enhance user experience.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with installation of new hardware and software applications.
Education
Bachelor of Arts - Psychology
Philippine Christian University
Manila10-2001
Skills
- Verbal communication
- Organization
- Time management
- Teamwork and collaboration
- Communication
- Problem-solving
- Troubleshooting
- Written communication
- Flexible and adaptable
- Calm under pressure
- Attention to detail
- Conflict resolution
- Analytical and critical thinking
Timeline
Technical Support Representative
Acquire Asia Pacific
05.2013 - Current
Bachelor of Arts - Psychology
Philippine Christian University