Paul Martin Tapnio
Mabalacat
Summary
Veteran BPO professional adept at driving performance and delivering exceptional client solutions.
Overview
23
23
years of professional experience
Work History
Business Development Manager
TruTrip
08.2025 - Current
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Organized meetings between senior management and prospective customers.
LINKEDIN LEAD GENERATION SPECIALIST
Doxa 7 Solutions
10.2024 - 07.2025
- Searching for sales contacts with specific profiles proactively.
- Regularly monitor sales inboxes and forward relevant lead information.
- Support database hygiene by managing record merge requests.
- Configure and set up marketing automation campaigns.
- Work closely with cross-functional teams.
- Review job postings for accuracy.
EMAIL MARKETING | GEN VIRTUAL ASST
Blue Alpine Ltd UK
05.2022 - 01.2025
- Managed email marketing campaigns through Mailchimp.
- Lead generation and lead prospecting for Real State investors.
- Managing social media accounts to attract potential clients.
- Coordinates with management to achieve goals.
BUSINESS DEVELOPMENT SPECIALIST
Viahire LLC US
09.2023 - 10.2024
- Managed email marketing campaigns through HubSpot.
- Lead generation for various companies needing remote staffing.
- Responsible for setting up introductory and discovery calls.
EMAIL MARKETING MANAGER
Tributan LLC US
01.2020 - 08.2023
- Managing email marketing campaigns thru MailChimp.
- Generating leads for CPAs.
- Social media management executed thru LinkedIn, YouTube, and Facebook.
SALES AND BUSINESS DEVT MANAGER
Nuesmart AU
03.2020 - 12.2020
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Developed and implemented strategic plans to enhance service delivery across teams.
- Managed cross-functional teams to foster collaboration and achieve organizational goals.
- Led initiatives promoting a positive workplace culture and employee engagement practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
ACCOUNT EXECUTIVE II
Cloudstaff PH
03.2018 - 02.2020
- Managing gym membership packages.
- Managing existing clients for retention.
- Reports directly to Customer Service Manager.
SR. CAMPAIGN MANAGER
Sargas Inc. PH
01.2015 - 02.2018
- Managing email content and email blasting.
- Managing support operations to achieve client goals.
CALL MANAGEMENT ADMIN MANAGER
Gulf Business Machines LLC UAE
02.2011 - 07.2014
- Managed the service desk for various regions.
- Maintains the CRM for all existing and new clients.
CALL CENTER SUPERVISOR
TeleTech PH
06.2008 - 12.2010
- Responsible for managing 15 team members.
- Coaching and motivating the team.
SHIFT MANAGER
Epixtar IT-Enabled Services PH
04.2005 - 06.2008
- Maximized sales output within the assigned shift.
- Mentoring and coaching supervisors.
CALL CENTER SUPERVISOR
Cyber City Teleservices PH
12.2002 - 02.2005
- Supervised more than 20 representatives.
- Conduct interviews for potential candidates.
Education
Bachelor of Arts - MAJOR IN ENGLISH
Holy Angel University
Philippines04-2003
Associate of Science - COMPUTER SCIENCE
Holy Angel University
Philippines04-1999
Skills
- Call center management
- Leadership
- Lead generation
- Client services
- Customer support
- Appointment setting
- Business development
- Sales strategies
- Social media management
- Help desk support
- Email marketing
References
Available upon request
Timeline
Business Development Manager
TruTrip
08.2025 - Current
LINKEDIN LEAD GENERATION SPECIALIST
Doxa 7 Solutions
10.2024 - 07.2025
BUSINESS DEVELOPMENT SPECIALIST
Viahire LLC US
09.2023 - 10.2024
EMAIL MARKETING | GEN VIRTUAL ASST
Blue Alpine Ltd UK
05.2022 - 01.2025
SALES AND BUSINESS DEVT MANAGER
Nuesmart AU
03.2020 - 12.2020
EMAIL MARKETING MANAGER
Tributan LLC US
01.2020 - 08.2023
ACCOUNT EXECUTIVE II
Cloudstaff PH
03.2018 - 02.2020
SR. CAMPAIGN MANAGER
Sargas Inc. PH
01.2015 - 02.2018
CALL MANAGEMENT ADMIN MANAGER
Gulf Business Machines LLC UAE
02.2011 - 07.2014
CALL CENTER SUPERVISOR
TeleTech PH
06.2008 - 12.2010
SHIFT MANAGER
Epixtar IT-Enabled Services PH
04.2005 - 06.2008
CALL CENTER SUPERVISOR
Cyber City Teleservices PH
12.2002 - 02.2005
Bachelor of Arts - MAJOR IN ENGLISH
Holy Angel University
Associate of Science - COMPUTER SCIENCE
Holy Angel University