Summary
Overview
Work History
Education
Skills
References
Timeline
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Paul Martin Tapnio

Paul Martin Tapnio

Mabalacat

Summary

Veteran BPO professional adept at driving performance and delivering exceptional client solutions.

Overview

23
23
years of professional experience

Work History

Business Development Manager

TruTrip
08.2025 - Current
  • Identified potential clients, built relationships, and negotiated contracts.
  • Maintained a database of existing customers and prospective leads.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Organized meetings between senior management and prospective customers.

LINKEDIN LEAD GENERATION SPECIALIST

Doxa 7 Solutions
10.2024 - 07.2025
  • Searching for sales contacts with specific profiles proactively.
  • Regularly monitor sales inboxes and forward relevant lead information.
  • Support database hygiene by managing record merge requests.
  • Configure and set up marketing automation campaigns.
  • Work closely with cross-functional teams.
  • Review job postings for accuracy.

EMAIL MARKETING | GEN VIRTUAL ASST

Blue Alpine Ltd UK
05.2022 - 01.2025
  • Managed email marketing campaigns through Mailchimp.
  • Lead generation and lead prospecting for Real State investors.
  • Managing social media accounts to attract potential clients.
  • Coordinates with management to achieve goals.

BUSINESS DEVELOPMENT SPECIALIST

Viahire LLC US
09.2023 - 10.2024
  • Managed email marketing campaigns through HubSpot.
  • Lead generation for various companies needing remote staffing.
  • Responsible for setting up introductory and discovery calls.

EMAIL MARKETING MANAGER

Tributan LLC US
01.2020 - 08.2023
  • Managing email marketing campaigns thru MailChimp.
  • Generating leads for CPAs.
  • Social media management executed thru LinkedIn, YouTube, and Facebook.

SALES AND BUSINESS DEVT MANAGER

Nuesmart AU
03.2020 - 12.2020
  • Oversaw daily operations to ensure efficient workflow and resource allocation.
  • Developed and implemented strategic plans to enhance service delivery across teams.
  • Managed cross-functional teams to foster collaboration and achieve organizational goals.
  • Led initiatives promoting a positive workplace culture and employee engagement practices.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

ACCOUNT EXECUTIVE II

Cloudstaff PH
03.2018 - 02.2020
  • Managing gym membership packages.
  • Managing existing clients for retention.
  • Reports directly to Customer Service Manager.

SR. CAMPAIGN MANAGER

Sargas Inc. PH
01.2015 - 02.2018
  • Managing email content and email blasting.
  • Managing support operations to achieve client goals.

CALL MANAGEMENT ADMIN MANAGER

Gulf Business Machines LLC UAE
02.2011 - 07.2014
  • Managed the service desk for various regions.
  • Maintains the CRM for all existing and new clients.

CALL CENTER SUPERVISOR

TeleTech PH
06.2008 - 12.2010
  • Responsible for managing 15 team members.
  • Coaching and motivating the team.

SHIFT MANAGER

Epixtar IT-Enabled Services PH
04.2005 - 06.2008
  • Maximized sales output within the assigned shift.
  • Mentoring and coaching supervisors.

CALL CENTER SUPERVISOR

Cyber City Teleservices PH
12.2002 - 02.2005
  • Supervised more than 20 representatives.
  • Conduct interviews for potential candidates.

Education

Bachelor of Arts - MAJOR IN ENGLISH

Holy Angel University
Philippines
04-2003

Associate of Science - COMPUTER SCIENCE

Holy Angel University
Philippines
04-1999

Skills

  • Call center management
  • Leadership
  • Lead generation
  • Client services
  • Customer support
  • Appointment setting
  • Business development
  • Sales strategies
  • Social media management
  • Help desk support
  • Email marketing

References

Available upon request

Timeline

Business Development Manager

TruTrip
08.2025 - Current

LINKEDIN LEAD GENERATION SPECIALIST

Doxa 7 Solutions
10.2024 - 07.2025

BUSINESS DEVELOPMENT SPECIALIST

Viahire LLC US
09.2023 - 10.2024

EMAIL MARKETING | GEN VIRTUAL ASST

Blue Alpine Ltd UK
05.2022 - 01.2025

SALES AND BUSINESS DEVT MANAGER

Nuesmart AU
03.2020 - 12.2020

EMAIL MARKETING MANAGER

Tributan LLC US
01.2020 - 08.2023

ACCOUNT EXECUTIVE II

Cloudstaff PH
03.2018 - 02.2020

SR. CAMPAIGN MANAGER

Sargas Inc. PH
01.2015 - 02.2018

CALL MANAGEMENT ADMIN MANAGER

Gulf Business Machines LLC UAE
02.2011 - 07.2014

CALL CENTER SUPERVISOR

TeleTech PH
06.2008 - 12.2010

SHIFT MANAGER

Epixtar IT-Enabled Services PH
04.2005 - 06.2008

CALL CENTER SUPERVISOR

Cyber City Teleservices PH
12.2002 - 02.2005

Bachelor of Arts - MAJOR IN ENGLISH

Holy Angel University

Associate of Science - COMPUTER SCIENCE

Holy Angel University
Paul Martin Tapnio