Paul Lenard De Los Santos
Sr. Specialist, Sales Support Administration
Taguig, Metro Manila,National Capital Region
Summary
Dynamic professional with a proven track record at Cardinal Health, excelling in sales support and customer relations. Expert in implementing cost optimization strategies and ensuring compliance with regulations. Strong communicator and multitasker, adept at resolving complaints and enhancing customer experiences through effective data management and CRM proficiency.
Overview
8
8
years of professional experience
Work History
Sr. Specialist, Sales Support Administration
Cardinal Health
Taguig City
06.2022 - Current
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Work with Sales Reps to build and organize medical kits for hospitals.
- Review pricing, materials, and kit compliance (e.g., HIPAA and FDA regulations); resolve discrepancies in pricing/kit details working with cross-functional teams.
- Communicate primarily with Sales Reps (not hospitals directly), focusing on cost optimization and accuracy.
- Handle customer/hospital complaints, quote generation, NIA/rebate follow-up, and kit setup (AKS).
- Managed 18 sales quotes per day.
Senior Process Executive
Computershare Investor Services
Taguig City
11.2017 - 05.2022
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.
- Advocate for digital services such as online delivery of statements and other documents, electronically signed paperwork, and any other digital opportunities, as needed
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Managed approximately 40-50 incoming calls, emails and faxes per day from the investors.
Education
Bachelor of Arts - Digital Communications And Multimedia
Marinduque State University
Boac, Marinduque 04.2001 -
Skills
Sales strategies
Customer relations
Multitasking
Strong communication skills
HIPAA compliance
Data entry efficiency
EMR / EHR
CRM proficiency
Live chat support
Insurance Verification
Medical Billing
Scheduling and Calendar Management
Analytical thinking
Timeline
Sr. Specialist, Sales Support Administration
Cardinal Health
06.2022 - Current
Senior Process Executive
Computershare Investor Services
11.2017 - 05.2022
Bachelor of Arts - Digital Communications And Multimedia
Marinduque State University
04.2001 -
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