Paul Kalvin Dacanay

• Resource Allocation and Management:

- Efficiently allocate network engineering resources for various client projects and internal initiatives.

- Monitor resource utilization to ensure that engineers are optimally assigned to projects.

• Project Support:

- Assist project managers and team leads in planning resource requirements for upcoming projects.

- Coordinate with team members to ensure that they are adequately prepared for their assignments.

• Scheduling and coordination:

- Develop and maintain project schedules, ensuring that resources are allocated according to project timelines.

- Coordinate with other departments to address any interdependencies and resource conflicts.

• Communication:

- Serve as the main point of contact for resource-related inquiries within the network engineering team.

- Facilitate communication between team members, project managers, and clients regarding resource availability and project progress.

• Reporting and documentation:

- Prepare regular reports on resource allocation, utilization, and project progress for management.

- Maintain detailed records of resource assignments, project timelines, and any changes in plans.

• Problem Solving:

- Identify and address any issues related to resource allocation, such as skill mismatches or resource shortages.

- Implement solutions to ensure that project timelines and deliverables are met without overburdening the team.

• Process Improvement:

- Evaluate and improve current resource management processes to increase efficiency and effectiveness.

- Implement best practices for resource planning and allocation within the network engineering team.

• Demonstrated expertise in NBN, Telstra, and TPG services, including comprehensive knowledge of their provisioning processes.
• Order Management: Managing the entire order process from receipt to completion, ensuring orders are processed accurately and in a timely manner.
• Network Coordination: Collaborating with internal teams, such as network operations and engineering, to ensure the successful deployment and integration of services.
• Troubleshooting: Addressing and resolving issues related to service delivery, ensuring customer satisfaction and minimizing downtime.
• Customer Communication: Keeping customers informed about the status of their service orders, updates, and any potential delays.
• Quality Assurance: Ensuring service provisioning meets quality standards and regulatory requirements.
• Documentation: Maintaining accurate records of service orders, configurations, and customer interactions.
• Process Improvement: Identifying areas for process optimization and efficiency enhancement to streamline service delivery workflows.
• Vendor Management: Interacting with external vendors and suppliers to coordinate service provisioning and resolve any related issues.

• Respond to customer inquiries and technical support requests via chat channels in a timely and professional manner.
• Provide product information, account assistance, order status updates, and technical troubleshooting to customers.
• Utilize knowledge base resources and internal documentation to provide solutions and resolve customer issues efficiently.
• Multitask and manage multiple chat conversations simultaneously while maintaining accuracy and quality of responses.
• Escalate complex issues to appropriate departments or higher-level support teams for further investigation and resolution.
• Document chat interactions, customer feedback, and resolution details accurately in CRM systems for future reference and analysis.

• Provide technical support and assistance to customers via phone and email.
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, peripherals, and software applications.
• Research and identify solutions to technical problems, utilizing knowledge base resources, troubleshooting guides, and internal documentation.
• Guide customers through step-by-step troubleshooting procedures to resolve technical issues and restore functionality.
• Escalate complex technical issues to higher-level support teams or vendors for further investigation and resolution.
• Document customer interactions, technical solutions, and issue resolutions accurately in CRM systems or ticketing platforms.
• Provide product recommendations, installation assistance, and technical advice to customers as needed.
• Collaborate with internal teams, including sales, engineering, and product development, to address customer concerns and improve product functionality.

• Provide technical support and assistance to customers via phone and email.
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, peripherals, and software applications.
• Research and identify solutions to technical problems, utilizing knowledge base resources, troubleshooting guides, and internal documentation.
• Guide customers through step-by-step troubleshooting procedures to resolve technical issues and restore functionality.
• Escalate complex technical issues to higher-level support teams or vendors for further investigation and resolution.
• Document customer interactions, technical solutions, and issue resolutions accurately in CRM systems or ticketing platforms.
• Provide product recommendations, installation assistance, and technical advice to customers as needed.
• Collaborate with internal teams, including sales, engineering, and product development, to address customer concerns and improve product functionality.

• Provide technical support and assistance to customers and OEM partners regarding our car accessories and aftermarket solutions.
• Serve as the primary point of contact for technical inquiries, troubleshooting support, and product related questions from customers and OEMs.
• Collaborate with the engineering and product development teams to gather technical specifications, product requirements, and implementation details for OEM projects.
• Assist OEM partners with the integration, installation, and configuration of our car accessories and aftermarket solutions into their vehicle platforms.
• Conduct product demonstrations, training sessions, and technical workshops for OEM partners to showcase our products and capabilities.
• Coordinate with cross-functional teams, including sales, marketing, and customer service, to address technical issues, resolve customer concerns, and ensure customer satisfaction.
• Maintain up-to-date knowledge of industry trends, automotive technologies, and product innovations to provide informed technical assistance and support.
• Prepare technical documentation, specifications, and installation guides for our car accessories and aftermarket solutions.
• Participate in product testing, validation, and quality assurance activities to ensure compliance with industry standards and customer requirements.