Summary
Overview
Work History
Education
Skills
Device Specs
Timeline
Generic
PAUL JOHN MASADAO

PAUL JOHN MASADAO

Technical Support Associate
Manila

Summary

Tech Support and Ecommerce Specialist" with a proven ability to resolve customer technical issues while simultaneously optimizing online shopping experiences, combining strong technical troubleshooting skills with in-depth knowledge of ecommerce platforms to drive sales and customer satisfaction; adept at managing customer inquiries across multiple channels and identifying opportunities for website improvements.

and as a Healthcare Advocate the role will be supports individuals in navigating the complex healthcare system, ensuring they receive the best possible care and understand their medical options.

Overview

2
2
years of professional experience
2013
2013
years of post-secondary education
1
1
Language

Work History

Technical Support

Harte Hanks
06.2024 - 01.2025
  • Level 1 and Level 2 Technical Support Associate
  • Inbound, Outbound, Email
  • Troubleshooting, Documentation, Service now utilization
  • Ticket Creation and
  • E-Commerce
  • Tools: Zendesk , Canva , Gorgias , Service Now

Customer Service Representative

Optum Global Solutions
10.2022 - 03.2024
  • Appointment scheduling
  • E-Commerce
  • Benefits and claims support
  • Healthcare Benefits and claim
  • Dental Benefits and claim
  • Optical Purchase , Order Processing, Claims Processing
  • Tool: Zendesk Sell , SalesForce , Click-up

Education

Bachelor of Science - Computer Engineering

Far Eastern university: East Asia College

Bachelor of Science - undefined

Adamson University

Skills

  • Adaptability
  • Multitasking
  • Conflict resolution
  • Decision Making
  • Support
  • Communication
  • Attention to detail
  • Microsoft Certified

Device Specs

AMD Ryzen 5 5600g, RX6600XT GPU, 32GB RAM, WINDOWS 11 PRO

Timeline

Technical Support

Harte Hanks
06.2024 - 01.2025

Customer Service Representative

Optum Global Solutions
10.2022 - 03.2024

Bachelor of Science - undefined

Adamson University

Bachelor of Science - Computer Engineering

Far Eastern university: East Asia College
PAUL JOHN MASADAOTechnical Support Associate