Paulino A. Estillore
Workforce Manager
Lapu-lapu City, Province Of Cebu,CEB
Summary
Seasoned Workforce Management Expert with 15+ years of industry experience dedicated to optimizing operational efficiency and maximizing productivity. Possessing a Six Sigma Greenbelt Certification, excels in implementing process improvements and driving cost-saving initiatives. Proven track record of success in workforce planning and resource allocation sets apart as a valuable asset to any organization seeking to achieve strategic objectives.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Global Workforce Manager
Contact Point 360
05.2024 - Current
Account Workforce Manager (Contingent Worker)
Tracfone Wireless (Verizon Value)
04.2021 - 05.2024
Workforce Manager
Qualfon Philippines, Inc.
08.2016 - 04.2021
Workforce Coordinator
Qualfon Philippines, Inc.
09.2014 - 08.2016
Workforce Analyst – Forecasting & Scheduling
Qualfon Philippines, Inc.
08.2010 - 09.2014
Call Management Systems (Real Time) Analyst
Qualfon Philippines, Inc.
05.2009 - 08.2010
Customer Service Representative
Qualfon Philippines, Inc.
12.2007 - 05.2009
Education
Bachelor of Science - Computer Science
Saint Joseph College
06.2003 - 03.2007
Associate - Computer Technology
Saint Joseph College
06.2003 - 03.2005
Skills
Staff development
Certification
Six Sigma Greenbelt, PH-QCI6SGB-16050071, Keisen Consultores (International), 06/01/16
Honors Awards Club Affiliations
- Speakers Bureau, Philippine National Police – Moral Recovery Program, 07/01/18 - present
- Advisory Council, Lapu-lapu City Police Office – City Mobile Force Company, 07/01/18 - present
- Sunday School Teacher, New Hope Bible Baptist Church, 01/01/15 - present
- DOST Scholar, 06/01/03 - 03/01/07
- PSITE Outstanding IT Student Awardee, 2007
- Vice President, Federation of College Students’ Organization, 06/01/06 - 03/01/07
Timeline
Global Workforce Manager
Contact Point 360
05.2024 - Current
Account Workforce Manager (Contingent Worker)
Tracfone Wireless (Verizon Value)
04.2021 - 05.2024
Workforce Manager
Qualfon Philippines, Inc.
08.2016 - 04.2021
Workforce Coordinator
Qualfon Philippines, Inc.
09.2014 - 08.2016
Workforce Analyst – Forecasting & Scheduling
Qualfon Philippines, Inc.
08.2010 - 09.2014
Call Management Systems (Real Time) Analyst
Qualfon Philippines, Inc.
05.2009 - 08.2010
Customer Service Representative
Qualfon Philippines, Inc.
12.2007 - 05.2009
Bachelor of Science - Computer Science
Saint Joseph College
06.2003 - 03.2007
Associate - Computer Technology
Saint Joseph College
06.2003 - 03.2005
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