PAULINE JEM CASILAO
Quezon City, Metro Manila
Summary
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Royce Hotel And Casino
08.2022 - 09.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Front Office Associate
Brentwood Suites
12.2023 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Education
Bachelor of Science - Tourism Management, Philippines
De La Salle Araneta University, Philippines
Malabon, Philippines2023
K-12 - ABM
Springfield School of Novaliches, Philippines
Quezon City, Philippines2019
High School Diploma -
Sto Niño Parochial School
Quezon City, Philippines2017
Elementary -
Sto Niño Parochial School
Quezon City, Metro Manila, Philippines2013
Skills
- Problem-solving skills
- Guest Relations
- Word Processing
- Report Generation
- File Management
- Time Management
- Cash Handling
- Basic accounting
- Business Writing
Seminars
- Coping mechanism of the airline industry amidst the pandemic
- Providing Front Office Services
- Introduction to Food and Beverage Services
- Providing Room Services
- Practicum training for The World of Cruising - iBuzz Virtual Academy
Personal Background
Age: 22
Gender: Female
Weight: 50 kg
Height: 5’4 (162 cm)
Civil Status: Single
References
Andrea M. Pangan
Program Chair, De La Salle Araneta
Phone: (02) 8-330-9128
Email: andrea.pangan@dlsau.edu.ph
Timeline
Front Office Associate
Brentwood Suites
12.2023 - Current
Housekeeping Room Attendant
Royce Hotel And Casino
08.2022 - 09.2022
Bachelor of Science - Tourism Management, Philippines
De La Salle Araneta University, Philippines
K-12 - ABM
Springfield School of Novaliches, Philippines
High School Diploma -
Sto Niño Parochial School
Elementary -
Sto Niño Parochial School
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