Pauline Samson

• Generate and send accurate invoices to clients/customers in a timely manner.
• Ensure billing reflects agreed-upon terms and pricing
• Monitor incoming payments and ensure they are posted correctly to customer accounts.
• Follow up on overdue payments via email, phone calls, or formal reminders.
• Provide clients with payment options, such as credit card forms or bank details.
• Act as the main point of contact for payment-related client inquiries.
• Escalate collection issues when needed to supervisors or legal channels.

• Handle incoming calls, emails, and messages promptly and professionally.
• Provide accurate information about products, services, policies, and procedures.
• Clarify and resolve customer concerns or redirect to the appropriate department if needed.
• Provide customers with copies of invoices, statements, and payment receipts upon request.
• Guide customers through available payment methods and help resolve payment issues (e.g., failed transactions, incorrect charges).
• Assist with questions about charges, credits, refunds, or billing cycles.
• Investigate and resolve any billing discrepancies or disputes in a timely and professional manner.
• Process updates to stored payment methods securely and in compliance with company policy.
• Foster positive customer relationships through personalized, timely, and helpful communication.
• Identify signs of dissatisfaction and proactively offer solutions to retain the customer.
• Ask for feedback from customers who express concerns or wish to cancel, and communicate this insight to the team.
• Present discounts, upgrades, or alternative solutions where appropriate to retain valued customers.
• Conduct follow-ups after issues are resolved to ensure satisfaction and reinforce loyalty.
• Listen actively to understand technical or service-related issues; gather necessary details to diagnose the root cause.
• Walk customers through solutions in clear, non-technical language when needed.
• Escalate unresolved or complex issues to the appropriate technical team while ensuring the customer is kept informed.
• Log issues accurately in the system and follow up with the customer until resolution.
• Direct customers to help articles, FAQs, or self-service tools when appropriate.
• Maintain detailed and accurate records of customer interactions, feedback, and resolutions.

Local Cable and Internet and Satellite Providers

• Assist the senior sales team in executing sales strategies to meet targets and drive revenue growth.
• Identify potential clients through research, cold calls, email outreach, or social media.
• Follow up on leads and inquiries to convert prospects into active customers.
• Prepare and present sales proposals, quotations, and product demonstrations under guidance.
• Ensure customer satisfaction by coordinating with internal teams to deliver quality service.
• Monitor market trends, competitor activities, and customer needs to identify new opportunities.
• Provide feedback and insights to help improve sales strategies, pricing, and product offerings.
• Keep accurate records of sales activities, leads, opportunities, and client interactions in the CRM system.
• Prepare regular sales performance reports for senior management review.
• Assist with sales forecasting and pipeline tracking.
• Attend sales meetings, training sessions, and workshops to improve skills and product knowledge.
• Help organize client meetings, sales presentations, and product demos.
• Manage calendars, follow-up tasks, and communications to support the overall sales process.

Outbound Sales Directv

• Contacting leads who haven’t expressed prior interest to offer Directv or other telco services from other cable and internet providers.
• Identifying and qualifying potential clients.
• Presenting services persuasively
• Complete sale process.
• Nurturing leads through pipelines.
• Working towards daily/weekly/monthly quotas.

QA Supervisor for Energy Campaign

• Ensure that the sale complies with company policies, legal regulations, and industry standards.
• Identify and flag any suspicious, fraudulent, or unauthorized transactions.
• Make sure that all required disclosures were provided during the sale.
• Coordinate with the sales team to resolve discrepancies or unclear transactions.
• Provide feedback to sales reps on verification failures or process gaps.
• Escalate unresolved or sensitive issues to supervisors or compliance teams.

• Identify and contact potential customers.
• Present and explain products or services.
• Answer customer questions and provide solutions.
• Negotiate prices and terms of sales.
• Process orders.
• Meet or exceed sales targets.
• Keep records of sales and customer interactions.

• Identify and contact potential customers.
• Present and explain products or services.
• Answer customer questions and provide solutions.
• Negotiate prices and terms of sales.
• Process orders.
• Meet or exceed sales targets.
• Keep records of sales and customer interactions.

• Record and update payment status in the system.
• Negotiate payment plans when needed.
• Issue receipts and confirm transactions.
• Escalate unresolved accounts to management or legal when required.
• Maintain professionalism and good customer relations while collecting payments.

Con Edison Energy Campaign Residential for New York area.

• To call residential leads to convince them to switch energy supplier by providing their current electric account number and transfer them to a third party verification to complete the process of transfer.
• Communicate clearly, respectfully, and persuasively.
• Identify potential clients and schedule follow-up calls.
• Use prepared scripts to handle objections, answer questions, and close sales.
• Follow company procedures, do-not-call regulations, and telemarketing laws

Pacific Gas and Electric (PG&E) Energy Campaign B2B

California Area.

• Contact decision-makers (e.g., managers, directors, procurement officers) to convince them to switch their energy supplier to PG&E. To complete the process, they must go through third-party verification and confirm their agreement to all terms in order for it to be considered a sale.
• Ask probing questions to understand business needs, budget, and timeline.
• Confirm availability and ensure decision-makers are involved in scheduled calls or demos.
• Track lead status and ensure timely follow-ups.
• Provide helpful information and support during the decision-making process.
• Achieve performance goals like number of calls, conversion rates, or qualified appointments set.
• Call businesses in the California area and speak to the decision-maker

Online Business Listing (yellowpages.com) B2B

• To call businesses and speak to the decision-makers/owner and convince them to have their businesses listed online. Educate them on how it will help their business grow, once they agree they must go through third-party verification and confirm their agreement to all terms in order for it to be considered a sale.

Lead Generation (B2C)

• We will be calling cold leads to conduct a survey on services they may be interested in, such as insurance, mortgage, credit repair, home refinance, and more. Gather basic information about potential customers and transfer them over to a third party verification and have them state their information to complete the process.