Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Pauline Samson

Pauline Samson

Quezon City

Summary

I have been working as a Virtual Assistant for the past five years, and my professional journey spans nearly two decades in sales, technical support, and customer service. Throughout this time, I’ve experienced my fair share of ups and downs—facing moments of stress, frustration, disengagement, insecurity, resentment, and uncertainty, but also gaining a deeper understanding of purpose, motivation, belonging, confidence, appreciation, and stability. Through it all, I’ve developed and refined qualities I never knew I had. This line of work has taught me the real value of resourcefulness, discipline, dedication, integrity, and the importance of maintaining a constructive mindset. I’ve embraced the ongoing process of self-education and upskilling, learning to trust in myself and my abilities. Over the years, I’ve learned to trust myself and my judgment, to focus on what I can control, to ask for feedback and use it to grow, and to celebrate both the major milestones and small daily wins. These are the habits and mindsets I bring to every role I take on. I’m proud of how far I’ve come, but I’m not done growing. I’m eager to bring my skills, work ethic, and commitment to excellence to a team where I can contribute meaningfully—and continue to evolve in an environment that challenges and supports me.

Overview

20
20
years of professional experience

Work History

ACCOUNTS RECEIVABLE (VA)

PRECISION POINT DIAGNOSTICS
01.2025 - 08.2025


  • Generate and send accurate invoices to clients/customers in a timely manner.
  • Ensure billing reflects agreed-upon terms and pricing
  • Monitor incoming payments and ensure they are posted correctly to customer accounts.
  • Follow up on overdue payments via email, phone calls, or formal reminders.
  • Provide clients with payment options, such as credit card forms or bank details.
  • Act as the main point of contact for payment-related client inquiries.
  • Escalate collection issues when needed to supervisors or legal channels.

CUSTOMER SUPPORT(VA)

RURAL4G / IMCON EDGE INTERNATIONAL
04.2020 - 10.2024


  • Handle incoming calls, emails, and messages promptly and professionally.
  • Provide accurate information about products, services, policies, and procedures.
  • Clarify and resolve customer concerns or redirect to the appropriate department if needed.
  • Provide customers with copies of invoices, statements, and payment receipts upon request.
  • Guide customers through available payment methods and help resolve payment issues (e.g., failed transactions, incorrect charges).
  • Assist with questions about charges, credits, refunds, or billing cycles.
  • Investigate and resolve any billing discrepancies or disputes in a timely and professional manner.
  • Process updates to stored payment methods securely and in compliance with company policy.
  • Foster positive customer relationships through personalized, timely, and helpful communication.
  • Identify signs of dissatisfaction and proactively offer solutions to retain the customer.
  • Ask for feedback from customers who express concerns or wish to cancel, and communicate this insight to the team.
  • Present discounts, upgrades, or alternative solutions where appropriate to retain valued customers.
  • Conduct follow-ups after issues are resolved to ensure satisfaction and reinforce loyalty.
  • Listen actively to understand technical or service-related issues; gather necessary details to diagnose the root cause.
  • Walk customers through solutions in clear, non-technical language when needed.
  • Escalate unresolved or complex issues to the appropriate technical team while ensuring the customer is kept informed.
  • Log issues accurately in the system and follow up with the customer until resolution.
  • Direct customers to help articles, FAQs, or self-service tools when appropriate.
  • Maintain detailed and accurate records of customer interactions, feedback, and resolutions.

JUNIOR SALES MANAGER

DATA ALPS MARKETING SERVICES(FORMERLY ICORE BUSINESS SOLUTIONS)
01.2019 - 01.2020


  • Assist the senior sales team in executing sales strategies to meet targets and drive revenue growth.
  • Identify potential clients through research, cold calls, email outreach, or social media.
  • Follow up on leads and inquiries to convert prospects into active customers.
  • Prepare and present sales proposals, quotations, and product demonstrations under guidance.
  • Ensure customer satisfaction by coordinating with internal teams to deliver quality service.
  • Monitor market trends, competitor activities, and customer needs to identify new opportunities.
  • Provide feedback and insights to help improve sales strategies, pricing, and product offerings.
  • Keep accurate records of sales activities, leads, opportunities, and client interactions in the CRM system.
  • Prepare regular sales performance reports for senior management review.
  • Assist with sales forecasting and pipeline tracking.
  • Attend sales meetings, training sessions, and workshops to improve skills and product knowledge.
  • Help organize client meetings, sales presentations, and product demos.
  • Manage calendars, follow-up tasks, and communications to support the overall sales process.

TEAM LEADER, QA SUPERVISOR

DATA ALPS MARKETING SERVICES (FORMERLY ICORE BUSINESS SOLUTIONS)
01.2013 - 01.2019


  • Supervise, motivate, and guide the sales team to achieve individual and group sales targets.
  • Monitor team performance and provide regular coaching, feedback, and performance evaluations.
  • Organize daily workflow, delegate responsibilities, and ensure accountability among team members.
  • Lead by example in demonstrating strong sales techniques, professionalism, and customer service.
  • Assist in developing and implementing sales strategies to meet company objectives.
  • Analyze market trends and customer needs to adjust the team’s sales approach accordingly.
  • Drive sales campaigns, promotions, and initiatives to increase revenue.
  • Monitor key sales metrics and provide regular performance reports to senior management.
  • Onboard and train new sales team members on products, processes, and systems.
  • Identify skills gaps and coordinate ongoing training and development efforts.
  • Promote continuous learning and best practices across the sales team.
  • Serve as the link between sales staff and senior management.
  • Communicate goals, updates, and changes clearly and consistently to the team.
  • Ensure accurate and timely updating of the CRM system and sales documentation.
  • Track team KPIs, conversions, pipeline status, and forecast performance.

SALES REPRESENTATIVE

ALORICA PACIFIC RIM INC
10.2011 - 01.2013
  • Identify and contact potential customers.
  • Present and explain products or services.
  • Answer customer questions and provide solutions.
  • Negotiate prices and terms of sales.
  • Process orders.
  • Meet or exceed sales targets.
  • Keep records of sales and customer interactions.


SALES REPRESENTATIVE

VXI GLOBAL HOLDINGS B.V.
11.2010 - 06.2011
  • Identify and contact potential customers.
  • Present and explain products or services.
  • Answer customer questions and provide solutions.
  • Negotiate prices and terms of sales.
  • Process orders.
  • Meet or exceed sales targets.
  • Keep records of sales and customer interactions.

CUSTOMER FINANCE COLLECTION/ESCALATION

ACE GLOBAL CONTACT CENTERS
05.2008 - 10.2010
  • Record and update payment status in the system.
  • Negotiate payment plans when needed.
  • Issue receipts and confirm transactions.
  • Escalate unresolved accounts to management or legal when required.
  • Maintain professionalism and good customer relations while collecting payments.

SALES REPRESENTATIVE

247 MARKETING INC.
11.2005 - 05.2008
  • Research leads – gather basic info about potential customers.
  • Make outbound calls – introduce products/services to prospects.
  • Deliver sales pitch – briefly explain value and benefits.
  • Handle objections – answer questions or concerns from prospects.
  • Set appointments – schedule follow-ups or meetings with interested leads.
  • Update CRM/records – log call outcomes and customer details.

Education

BS PSYCHOLOGY -

FAR EASTERN UNIVERSITY
10.2002

Skills

  • Effective sales and negotiation techniques
  • Leadership and motivation
  • Client support expertise
  • Analytical decision-making
  • Data collection expertise
  • Familiar with Google Workspace and CRM systems

References

Available upon request.

Timeline

ACCOUNTS RECEIVABLE (VA)

PRECISION POINT DIAGNOSTICS
01.2025 - 08.2025

CUSTOMER SUPPORT(VA)

RURAL4G / IMCON EDGE INTERNATIONAL
04.2020 - 10.2024

JUNIOR SALES MANAGER

DATA ALPS MARKETING SERVICES(FORMERLY ICORE BUSINESS SOLUTIONS)
01.2019 - 01.2020

TEAM LEADER, QA SUPERVISOR

DATA ALPS MARKETING SERVICES (FORMERLY ICORE BUSINESS SOLUTIONS)
01.2013 - 01.2019

SALES REPRESENTATIVE

ALORICA PACIFIC RIM INC
10.2011 - 01.2013

SALES REPRESENTATIVE

VXI GLOBAL HOLDINGS B.V.
11.2010 - 06.2011

CUSTOMER FINANCE COLLECTION/ESCALATION

ACE GLOBAL CONTACT CENTERS
05.2008 - 10.2010

SALES REPRESENTATIVE

247 MARKETING INC.
11.2005 - 05.2008

BS PSYCHOLOGY -

FAR EASTERN UNIVERSITY
Pauline Samson