Pauline Moratalla
Faith M.
Legazpi,ALB
Summary
Dynamic professional with extensive experience as a Commissary Manager at LBRN Holdings, adept at project scheduling and enhancing customer satisfaction. Proven track record in developing innovative product offerings and fostering vendor relationships. Skilled in food safety practices management, ensuring compliance while driving operational efficiency and revenue growth.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Commissary Manager
LBRN Holdings
07.2025 - Current
- Introduced new products into the commissary mix by researching market trends and identifying items aligned with customer preferences.
- Developed strong relationships with vendors, streamlining communication for efficient order processing and delivery scheduling.
- Addressed customer concerns promptly, resolving issues to maintain positive relationships and encourage repeat business.
- Assisted in the development of annual budgets, providing input on anticipated expenses based on historical data and future projections.
- Coordinated special events such as holiday promotions or clearance sales to increase revenue opportunities.
Operations Manager
The Nest Restuarants
01.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Culinary Arts Professor
Divine Word College of Legazpi
01.2024 - 05.2024
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
- Ensured curriculum alignment with academic standards through regular course review and updates.
Project Manager
Panco Cafe
02.2023 - 04.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
Co- Owner and Chef
Shef Tings
05.2020 - 05.2022
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
Compliance Coordinator
Consultare Inc.
09.2021 - 11.2021
- Provide Compliance Services, Quality Systems (QS), Quality Management Systems (QMS), Regulator and Certification Prerequisite Programs (PRPs) development, implementation, and monitoring.
- Implementing Processing and Preventive Control Programs, Policies,
Protocols, Procedures, and Document Control Management necessary to their growing regulatory, accreditation, certification, industry, and customer requirements both on and off the facility.
Education
Diploma - Professional Culinary Arts
04.2001 -
- Sanitation Officer Batch 10-2019
Skills
Project scheduling
Recipe and menu creation
Experience with sanitation compliance
Food safety practices management
Certification
Security Awareness Training and Seafarers with Designated Security Duties
Timeline
Commissary Manager - LBRN Holdings
07.2025 - Current
Operations Manager - The Nest Restuarants
01.2024 - Current
Culinary Arts Professor - Divine Word College of Legazpi
01.2024 - 05.2024
Project Manager - Panco Cafe
02.2023 - 04.2024
Security Awareness Training and Seafarers with Designated Security Duties
11-2022
Passenger Ship Crowd Management Training
11-2022
Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces
10-2022
Basic Training
10-2022
National Certificate in Cookery II
07-2022
Compliance Coordinator - Consultare Inc.
09.2021 - 11.2021
Co- Owner and Chef - Shef Tings
05.2020 - 05.2022
MIHCA - Magsaysay Center For Hospitality And Culinary Arts - Diploma, Professional Culinary Arts
04.2001 -