Pauline Meneses
Chat Customer Experience And Sales
Maragondon Cavite
Summary
I've been a Customer Representative for almost 6 years bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Chat Support Representative
Telco Services International PTY LTD
Pasay City
03.2017 - Current
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Handled inbound customer chat conversations from various websites.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Associate
Convergys Phil.
Makati City
10.2016 - 02.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Boosted sales revenue by skillfully promoting diverse service options.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Business Administration
AMA Computer College
Dasmarinas Cavite, Philippines 08.2013 - 06.2018
Skills
Customer engagement
Sales expertise
Order fulfillment
CRM and Salesforce proficiency
Strong Communication and Organizational skills
Organizational and time management skills
Ability to perform all duties with least amount of supervision
Multitasking
Timeline
Chat Support Representative
Telco Services International PTY LTD
03.2017 - Current
Sales Associate
Convergys Phil.
10.2016 - 02.2017
Bachelor of Science - Business Administration
AMA Computer College
08.2013 - 06.2018