Pauline Lindes

Is an American multinational financial services company with a significant global presence. It provides banking, insurance, investments, and consumer and commercial finance services.

• I am responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
• My duties include processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries, cross-sell or refer products, account maintenance, report generation, and project work.

Concentrix is a technology-enabled global business services company

specializing in customer engagement and improving business performance.

• I cater inquiries and concerns through inbound calls from buyers and

sellers of eBay. I'm also building strategies for improving the overall

customer experience and fostering loyalty.

• Maintained to ace monthly performance and was offered to be promoted to a higher position.

Customer Service Representative

A global leader in solution design, business optimization strategies, front-

office customer support, and back-office services like finance, accounting,

collections, and tech support.

• I handled Bissell's customers concerns and complaints by taking inbound

calls and answering emails.

I also process orders and troubleshooting technical problems on vacuums

and carpet cleaner machines.

Follow-up on orders and liaise with customers, retail, repair services, buyers,

etc.

• I always exceed the sales target, and it led me to be awarded as a top agent.