Kolmeo
PAULINE KATE T. CRUZ
Freelancer
Tarlac City, Province Of Tarlac,TAR
Summary
I help businesses stay organized and productive by handling administrative tasks, financial records, and customer support with accuracy and efficiency. I'm experienced in data entry, reporting, and workflow documentation. With certifications in digital marketing and AI task automation, I make daily operations easier and help teams work smarter from anywhere.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
Property Management Assistant
Freelance
NSW, Newcastle
09.2026 - Current
- Coordinated resident work orders and follow-up communications to support timely maintenance resolution.
- Processed lease documents, renewals, and notices with strong attention to detail and compliance.
- Scheduled vendor visits, inspections, and unit access to maintain smooth daily operations.
- Managed tenant records, correspondence, and filing systems for accurate property documentation.
- Coordinated client email and calendar schedules with consistent organization.
- developing management agreement termination agreement and leasing agreement for properties.
- coordination with client regarding insurance
Administrative Assistant
Bee Cos We Care (Australia)
02.2026 - Current
- Manage rostering and scheduling for healthcare providers and clients using ShiftCare, ensuring appropriate staff allocation and service coverage.
- Coordinate shift changes, cancellations, and service adjustments while maintaining accurate schedules.
- Communicate with healthcare workers, clients, and coordinators regarding service arrangements and updates.
- Monitor staffing requirements and assist in sourcing suitable replacements for vacant shifts.
- Maintain accurate client and employee records, service notes, and administrative documentation within ShiftCare.
- Prepare reports and update scheduling systems to support daily operations.
- Respond to inquiries promptly and provide administrative support to ensure efficient service delivery.
- Assist with timesheet verification, payroll-related administration, and other operational tasks as required.
- Ensure compliance with service requirements and maintain up-to-date client and staff information.
Admin Staff
Charoen Pokphand Foods Phil. Corp.
01.2023 - 01.2025
- Oversaw daily operations across multiple farm regions, ensuring efficiency and consistency.
- Ensured accurate data entry of transactions and organized record-keeping.
- Handled payments for every building/farm and supported financial tracking by reviewing invoices and updating ledgers.
- Processed payments for buildings/farms and supported financial tracking by reviewing invoices and updating ledgers for accurate record-keeping.
- Facilitated professional communication with clients to resolve queries and enhance operational flow.
Customer ServiceRepresentative
Sutherland andFoundever
01.2019 - 01.2020
- Answered customer calls, addressing inquiries and complaints to ensure customer satisfaction.
- Answered customer calls and responded to inquiries and complaints professionally.
- Researched information and provided accurate product and service details.
- Processed orders, forms, and applications to facilitate timely service delivery.
- Recorded and maintained details of customer interactions and actions taken.
- Coordinated with internal departments to ensure smooth communication and service.
- Executed various administrative and support tasks.
Education
Bachelor of Science - Business Administration / Financial Management
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines01-2019
Skills
Scheduling coordination
Office Management
Office administration
Data entry
Record Keeping
Financial Administration
CRM
Document Formatting
Team Coordination
Customer service
Software
Shiftcare
Excel, word, powerpoint, outlook
Canva
Pandadoc
REX
Realtair
Certification
VA Training PH
Timeline
Property Management Assistant
Freelance
09.2026 - Current
Administrative Assistant
Bee Cos We Care (Australia)
02.2026 - Current
Admin Staff
Charoen Pokphand Foods Phil. Corp.
01.2023 - 01.2025
Customer ServiceRepresentative
Sutherland andFoundever
01.2019 - 01.2020
Bachelor of Science - Business Administration / Financial Management
Tarlac State University