PAULINE CHARISSE ALCARAZ
Alitagtag
Summary
Dynamic professional with extensive experience as a Personal Assistant at DE Entertainment, excelling in accounts reconciliation and client management. Proven ability to enhance operational efficiency and deliver exceptional service. Proficient in Microsoft Excel and adept at fostering strong relationships, ensuring client satisfaction and seamless communication.
Overview
16
16
years of professional experience
Work History
Personal Assistant/Road Manager
DE Entertainment
Quezon City
01.2023 - Current
- Managing and organizing the artist's calendar, including scheduling appointments, meetings, and travel arrangements
- Handling correspondence and communications on behalf of the artist, including phone calls, emails, and mail
- Preparing and editing documents such as reports, presentations, and emails
- Maintaining confidentiality of all personal and professional information
- Conducting research and compiling data to inform decision-making
- Managing financial tasks such as budgeting, expense reports, and invoicing
- Coordinating events and functions, from planning to execution
- Running personal errands and managing household affairs as required
- Acting as a liaison between the artist and other staff or external contacts
- Implementing and maintaining systems and procedures to improve efficiency and workflow
- Providing general administrative support such as photocopying, printing, and organizing files
- Anticipating the needs of the employer and addressing them proactively
Account Specialist
Sellcord LLC
Los Angeles
11.2024 - 11.2025
- Managing client accounts to ensure optimal performance and satisfaction.
- Assisting in campaign setup, monitoring and adjustments to meet client goals.
- Conducting regular account analysis and reporting insights to clients.
- Responding to client inquiries and resolving issues promptly.
- Responsible for the onboarding of the clients new products to Walmart.
AR-Recon Associate
Agile Digital Ventures, Inc
Taguig City
08.2020 - 12.2022
- Accounts payable and receivable experience
- Provides Monthly Sales Summary to Food and Grocery Partners
- Checking and monitoring of countered delivery receipts versus goods ordered
- Respond to merchant/partners dispute and queries
- Reconcile merchant Sales and check variances
- Process Sales Summary for payment every month and bimonthly
Billing Specialist
SOUTHEAST GROUP OF COMPANY
Quezon City
08.2020 - 12.2022
- Monitoring SEAC, SELPG, Xaint Lubrication, Reino Del Sur, Skylar sales Invoice Receipts Etc.
- Checking and monitoring of countered delivery receipts and purchase order receipts of fuel from PTT Station.
- Recording of daily delivery receipt of LPG or diesel.
- Provides Monthly Sales Report of five companies under Southeast Group of Company
- Encoding Fuel Receipts
- Check liquidation of LPG or Diesel Trip and delivery of LPG Tanker and Fuel Tanker.
- Provides Billing to respective clients on their daily delivery of LPG and Lubricants
Senior Business Process Executive
Honestbee Philippines
Taguig City
10.2016 - 09.2019
- Design and optimize reconciliation processes to provide support to vertical launches across cities in the SEA region as well as keeping in line with our business strategies
- Monitor and assess the operational performance of reconciliation for all cities to ensure quality and timely delivery
- Responsible for reconciliation of customer receipt and orders.
- Process the settlement and payment of the customers for the items fulfilled Provides Billing and monthly invoices for the merchants and partners
- Coordinates and helps in solving merchant’s dispute and concerns regarding their invoices and payments.
- Accounts Payable work.
Fund Custodian
ABS-CBN CORPORATION
Quezon City
05.2012 - 06.2016
- Provide cashiering services for the experience store and ticketing booth, including issuance of the appropriate receipts for services and products purchased from or provided by the stores.
- Account for payments received and remit the payments thereof to ABS-CBN's cashier / official bank accounts at the end of every business day.
- During weekends and holidays, be responsible for the safekeeping of the payments by ensuring that the payments are placed in the vault and the latter properly secured.
- For this purpose, the cashier shall provide a daily cash collection and remittance report which shall be open for ABS-CBN's review at any time.
- Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
- Balances cash drawer by counting cash at the beginning and end of work shift.
- Maintains a safe and clean working environment by complying with procedures, rules and regulations.
New Accounts Clerk/Teller
Malarayat Rural Bank
Lipa City
06.2010 - 04.2012
- Interview customers who would like to start checking or savings accounts.
- Print and distribute application forms, ensuring applicants fill out all fields properly.
- Proofread forms and go over with the applicant. Hand out literature regarding company policies on all accounts.
- Prepare forms for signature cards, cashier checks, drafts and money orders.
- Answer telephone and address inquiries.
- Close accounts as needed.
- Obtain credit reports.
Student Trainee
Government Service Insurance System
Batangas Office
12.2009 - 03.2010
- Assists bank’s clients, helps staffs in preparing documents and performs related work as required
Education
Bachelor of Science - Commerce Major In Management
Golden Gate Colleges
Batangas CitySkills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Slack
- Accounts Reconciliation
- Accounts Payable
- Accounts Receivable
- Zendesk
- Quickbooks
- Oracle
- Clickup
- Google Calendar
References
Available on request.
Personal Information
Nationality: Philippines
Languages
English
Upper Intermediate
B2
Timeline
Account Specialist
Sellcord LLC
11.2024 - 11.2025
Personal Assistant/Road Manager
DE Entertainment
01.2023 - Current
AR-Recon Associate
Agile Digital Ventures, Inc
08.2020 - 12.2022
Billing Specialist
SOUTHEAST GROUP OF COMPANY
08.2020 - 12.2022
Senior Business Process Executive
Honestbee Philippines
10.2016 - 09.2019
Fund Custodian
ABS-CBN CORPORATION
05.2012 - 06.2016
New Accounts Clerk/Teller
Malarayat Rural Bank
06.2010 - 04.2012
Student Trainee
Government Service Insurance System
12.2009 - 03.2010
Bachelor of Science - Commerce Major In Management
Golden Gate Colleges