Paul Benedict Jeb Tabera
Information Technology
Talisay City, Province Of Cebu,CEB
Summary
Results-driven MSP IT Support Technician with hands-on experience supporting multiple client environments in fast-paced managed services settings. Proven ability to troubleshoot Windows, Microsoft 365, and network issues, manage Active Directory accounts, and execute seamless device deployments and user onboarding/offboarding. Recognized for delivering timely ticket resolution, maintaining SLA compliance, and providing exceptional customer service while effectively escalating complex technical challenges.
Overview
2
2
years of professional experience
Work History
MSP IT Helpdesk Operations
Calltek
06.2025 - 01.2026
- Provided remote and onsite technical support for multiple client environments in a fast-paced MSP settings
- Responded to and resolved service desk tickets while meeting SLA requirements
- Troubleshot hardware, software, printer, and basic network connectivity issues
- Supported Microsoft 365, Outlook, Teams, and Windows 10/11 environments
- Managed user accounts, password resets, and group permissions in Azure Active Directory (Azure AD)
- Assisted with workstation imaging, deployments, and device setup for new hires
- Documented incidents, resolutions, and processes within ticketing systems
- Assisted with patch management, antivirus updates, and endpoint security monitoring
- Provided remote technical support to multiple client environments using Atera RMM and ticketing system
- Monitored endpoints, deployed patches, and performed proactive maintenance through Atera
IT Help Desk Technician
Continuum Solutions
09.2023 - 04.2025
- Used ticketing systems to manage and process support actions and requests.
- Utilized problem-solving skills to quickly and effectively resolve customer complaints. Handles inbound call
- Works on Modifying end users' accounts, specially on Password Reset and Reactivation of the accounts through Active Directory
- Works on setting up Microsoft Authenticators for end-users
- Facilitate onboarding and o boarding tickets
- Manage and maintain Microsoft 365 applications
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and end-user PCs
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees
Education
Bachelor of Science - Information Technology
Talisay City College
Talisay City, Province Of Cebu, Philippines 04.2001 -
Skills
Microsoft 365 Administration
Azure Active Directory
Azure Portal (User and Licensing)
Remote Desktop and VPN Support
Hardware and Software Troubleshooting
Patch Management and Endpoint Security
User Onboarding and Offboarding
Problem Solving and Critical Thinkin
Time Management in MSP environment
Timeline
MSP IT Helpdesk Operations
Calltek
06.2025 - 01.2026
IT Help Desk Technician
Continuum Solutions
09.2023 - 04.2025
Bachelor of Science - Information Technology
Talisay City College
04.2001 -