Paul Arman Diaz
Quezon City, Metro Manila
Summary
Adept Information Technology Officer and Medical Encoder with a proven track record at Quezon City Health Department, enhancing data accuracy and IT infrastructure efficiency. Excelled in electronic health records management and team mentorship, significantly improving productivity and system reliability. Skilled in Microsoft and technical support, demonstrating a commitment to quality assurance and innovative technology integration.
Overview
10
10
years of professional experience
Work History
Information Technology Officer
Quezon City Health Department
Quezon City, Metro Manila, Philippines
10.2018 - 06.2025
- Trained employees on various software programs to optimize their usage and increase overall productivity levels within the organization.
- Reduced IT-related issues for employees by providing timely technical support and troubleshooting solutions.
- Provided expert guidance on purchasing and integrating new technologies while adhering to budgetary constraints.
- Implemented a robust ticketing system for efficient tracking and resolution of IT service requests from employees.
- Developed comprehensive documentation on IT policies, procedures, and best practices for reference across the organization.
- Conducted comprehensive IT audits, identifying areas of improvement in infrastructure and processes.
- Mentored junior IT staff members to improve their technical skills and enhance team performance.
- Managed wireless networks including setup, configuration and optimization resulting in consistent connectivity throughout facilities.
- Improved system efficiency by implementing new software and conducting regular maintenance.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Wrote strategic business plans outlining need for departmental information technology resources.
Medical Encoder
Quezon City Health Department
Quezon City, Metro Manila, Philippines
12.2015 - 09.2018
- Improved patient data accuracy by meticulously reviewing and updating medical records.
- Boosted team morale by actively participating in department meetings, offering insights, and supporting colleagues in their work-related challenges.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Assisted in training new employees on encoding software and best practices for efficient performance.
- Supported management in decision-making by providing accurate and timely reports based on entered data.
- Completed daily data back-up to secure records.
- Maintained high levels of data security by following strict protocols during encoding tasks.
- Used computer software to store and retrieve data.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Education
Bachelor of Science - Information Technology
Informatics College Manila
Manila, Metro Manila, Philippines04-2023
Associate of Science - Computer Science
Central Institute of Technology of Quezon City
Quezon City, Metro Manila, Philippines03-2014
High School Diploma -
Quirino High School
Quezon City, Philippines03-2012
Skills
- Electronic health records management
- Microsoft
- Hardware Troubleshooting
- Networking
- Systems analysis
- Staff management
- HTML/CSS Basics
- PHP Fundamentals
- Staff training
- Inventory management
- Coaching and mentoring
- Work planning
- Leading team meetings
- Technical Support
- ICD-10 Codes
Timeline
Information Technology Officer
Quezon City Health Department
10.2018 - 06.2025
Medical Encoder
Quezon City Health Department
12.2015 - 09.2018
Bachelor of Science - Information Technology
Informatics College Manila
Associate of Science - Computer Science
Central Institute of Technology of Quezon City
High School Diploma -
Quirino High School