Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Angelo Pavino

Batangas City

Summary

As a former customer service representative, I am passionate about the lasting customer or client satisfaction by delivering quality service and unparalleled support. I am also able to multi task under pressure to meet the assigned deadline for specific tasks. I am also a resourceful individual, I am able to utilize tools necessary to finish tasks on time, and it also allow me to innovate to arrive at the best result.



Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Representative

Telus
Quezon City
09.2023 - 12.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

AFNI
Quezon City
02.2023 - 07.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative Lead

Alorica
Quezon City
02.2021 - 11.2022
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Implemented company policies and procedures for professional, cohesive customer care.

Senior High School Teacher

Tanauan Institute Inc.
Tanauan City
09.2018 - 03.2020
  • Worked collaboratively with school administrators to implement intellectually challenging visual arts program that provided creative outlet for students.
  • Disciplined students who engaged in cheating, plagiarism or other wrongdoing.
  • Used computers, audio-visual aids and other equipment to supplement presentations.

Education

Bachelor of Arts - Education Major In English

Batangas State University
Malvar, Batangas
06.2015 - 06.2018

High School Diploma -

St. Thomas Academy
Sto. Tomas, Batangas
06.2011 - 03.2015

Skills

Report preparation

undefined

Timeline

Customer Service Representative

Telus
09.2023 - 12.2024

Customer Service Representative

AFNI
02.2023 - 07.2023

Customer Service Representative Lead

Alorica
02.2021 - 11.2022

Senior High School Teacher

Tanauan Institute Inc.
09.2018 - 03.2020

Bachelor of Arts - Education Major In English

Batangas State University
06.2015 - 06.2018

High School Diploma -

St. Thomas Academy
06.2011 - 03.2015

Similar Profiles

CREATE PROFILE
Paul Angelo Pavino