Paul Angelo Pavino
Batangas City
Summary
As a former customer service representative, I am passionate about the lasting customer or client satisfaction by delivering quality service and unparalleled support. I am also able to multi task under pressure to meet the assigned deadline for specific tasks. I am also a resourceful individual, I am able to utilize tools necessary to finish tasks on time, and it also allow me to innovate to arrive at the best result.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Telus
Quezon City
09.2023 - 12.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
AFNI
Quezon City
02.2023 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative Lead
Alorica
Quezon City
02.2021 - 11.2022
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
Senior High School Teacher
Tanauan Institute Inc.
Tanauan City
09.2018 - 03.2020
- Worked collaboratively with school administrators to implement intellectually challenging visual arts program that provided creative outlet for students.
- Disciplined students who engaged in cheating, plagiarism or other wrongdoing.
- Used computers, audio-visual aids and other equipment to supplement presentations.
Education
Bachelor of Arts - Education Major In English
Batangas State University
Malvar, Batangas 06.2015 - 06.2018
High School Diploma -
St. Thomas Academy
Sto. Tomas, Batangas 06.2011 - 03.2015
Skills
Report preparation
Proficient English Speaker
Adept in using computer software and programs
Fast Learner
Time Management
Communication
Timeline
Customer Service Representative
Telus
09.2023 - 12.2024
Customer Service Representative
AFNI
02.2023 - 07.2023
Customer Service Representative Lead
Alorica
02.2021 - 11.2022
Senior High School Teacher
Tanauan Institute Inc.
09.2018 - 03.2020
Bachelor of Arts - Education Major In English
Batangas State University
06.2015 - 06.2018
High School Diploma -
St. Thomas Academy
06.2011 - 03.2015