Summary
Overview
Work History
Education
Skills
Timeline
Generic
Paula Louise De Leon

Paula Louise De Leon

Valenzuella City,Philippines

Summary

Customer Experience Agent specialising in issue resolution and client interaction. Develops empathetic relationships that enhance customer satisfaction and loyalty. Trains new team members to strengthen communication skills and product knowledge.

Overview

4
4
years of professional experience

Work History

Customer Experience Agent

Alorica
Pasay City, Philippines
09.2025 - 06.2026
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
  • Trained new customer experience agents, focusing on communication skills and product knowledge.

Customer Service Representative

Alorica
Quezon City, Philippines
03.2025 - 05.2025
  • Resolving issues, and ensuring satisfaction with products or services. Building customer relationships, helping to provide a better solution with the concern.

Receptionist

Okaasan
San Juan City, Philippines
02.2024 - 06.2024

Roller Casino

Pink Dolphin
Pasay City, Philippines
02.2022 - 08.2023
  • Ensured customers placed the correct amount of bets to enhance their gaming experience.

Education

Dalandanan National High School
01-2014

Skills

  • Client interaction
  • Customer relationship management
  • Customer feedback analysis
  • Issue resolution
  • Data analysis
  • Product knowledge
  • Time management
  • Adaptive problem solving
  • Communication skills

Timeline

Customer Experience Agent

Alorica
09.2025 - 06.2026

Customer Service Representative

Alorica
03.2025 - 05.2025

Receptionist

Okaasan
02.2024 - 06.2024

Roller Casino

Pink Dolphin
02.2022 - 08.2023

Dalandanan National High School
Paula Louise De Leon