Customer Experience Agent specialising in issue resolution and client interaction. Develops empathetic relationships that enhance customer satisfaction and loyalty. Trains new team members to strengthen communication skills and product knowledge.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Alorica
Pasay City, Philippines
09.2025 - 06.2026
Listened to individual complaints with open mind and asked detailed questions to understand issues.
Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Trained new customer experience agents, focusing on communication skills and product knowledge.
Customer Service Representative
Alorica
Quezon City, Philippines
03.2025 - 05.2025
Resolving issues, and ensuring satisfaction with products or services. Building customer relationships, helping to provide a better solution with the concern.
Receptionist
Okaasan
San Juan City, Philippines
02.2024 - 06.2024
Roller Casino
Pink Dolphin
Pasay City, Philippines
02.2022 - 08.2023
Ensured customers placed the correct amount of bets to enhance their gaming experience.