Paula Lei Cabalbag
Plaridel, Bulacan
Summary
Dynamic leader with a proven track record at Sabon Depot Philippines, enchancing customer satisfaction and exceeding sales targets through effective branch operations management and relationship building. Skilled in customer service and innovative marketing strategies, demonstrated during tenure as a Marketing Intern at Lenox Hotel. Achieved significant improvements in service quality and branch performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager
Sabon Depot Philippines
Agno Pangasinan
04.2019 - 06.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Marketing Intern
Lenox Hotel
Dagupan City Pangasinan
01.2018 - 06.2018
- Conducted customer surveys to gather feedback about products and services.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Enchanced social media engagement through regular posting and audience interactions.
Education
Bachelor of Science - Tourism Management
Bulacan State University
Malolos City Bulacan06-2018
High School Diploma -
Lord's Shepherds Academy
Guiguinto, Bulacan04-2014
Skills
- Business Development
- Shift Scheduling
- Relationship building and management
- Customer Service
Accomplishments
- Presented an Graduate Thesis entitled "Landscape of Meaning: A Development Plan for Geotourism of Umbrella Rocks in Agno, Pangasinan
- Member of Federation of Accelerating Students of Tourism (2014-2018)
Certification
- Resort Management: "Developing Skills Towards Excellence in Tourism Industry Unveiling How Resorts Work"
- Multilingualism: An Advantage in Global Tourism Industry and Tour Guiding as a Career and Foundation for Managers in Tourism Industry.
- Transportation Sector: Opportunites and Etiquette "HOW TO ACE THEM"
Timeline
Branch Manager
Sabon Depot Philippines
04.2019 - 06.2024
Marketing Intern
Lenox Hotel
01.2018 - 06.2018
Bachelor of Science - Tourism Management
Bulacan State University
High School Diploma -
Lord's Shepherds Academy
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