Microsoft Office
Paula Kamil Cabrera
Customer Support Specialist
Las Pinas City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Specialist
Paypal
Alabang, Muntinlupa City
11.2020 - Current
- Educated customers on online banking and mobile banking applications.
- Helped customers prepare documents required to complete transactions and process requests.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
Insurance Customer Service Specialist
WNS Global Services
Alabang, Muntinlupa City
12.2018 - 11.2020
- Answered emails and chat to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Completed customer applications and updated records to reflect current information.
Customer Service Phone Representative
Convergys
Muntinlupa City
04.2016 - 12.2018
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Special Education Teacher
Las Pinas Montessori School
Las Pinas City
06.2015 - 03.2016
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Partnered with standard education teachers from across academic departments.
- Led activities that developed students' physical, emotional, and social growth.
- Planned daily activities to keep students engaged and on track with learning goals.
Education
Bachelor of Science - Major in Special Education
University of Santo Tomas
Manila, Philippines 06.2011 - 05.2015
Skills
Written and oral communication
Customer service expert
Teamwork and Collaboration
Organization and Time Management
Planning and Coordination
Software
Google Workspace
Social Media
Zendesk
Canva
Certification
Professional Licensed Teacher
Timeline
Customer Service Specialist
Paypal
11.2020 - Current
Insurance Customer Service Specialist
WNS Global Services
12.2018 - 11.2020
Customer Service Phone Representative
Convergys
04.2016 - 12.2018
Professional Licensed Teacher
12-2015
Special Education Teacher
Las Pinas Montessori School
06.2015 - 03.2016
Bachelor of Science - Major in Special Education
University of Santo Tomas
06.2011 - 05.2015