Microsoft Office
Paula Kamil Cabrera
Customer Support Specialist
Las Pinas City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Specialist
Paypal
Alabang, Muntinlupa City
11.2020 - Current
- Educated customers on online banking and mobile banking applications.
- Helped customers prepare documents required to complete transactions and process requests.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
Insurance Customer Service Specialist
WNS Global Services
Alabang, Muntinlupa City
12.2018 - 11.2020
- Answered emails and chat to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Completed customer applications and updated records to reflect current information.
Customer Service Phone Representative
Convergys
Muntinlupa City
04.2016 - 12.2018
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Special Education Teacher
Las Pinas Montessori School
Las Pinas City
06.2015 - 03.2016
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Partnered with standard education teachers from across academic departments.
- Led activities that developed students' physical, emotional, and social growth.
- Planned daily activities to keep students engaged and on track with learning goals.
Education
Bachelor of Science - Major in Special Education
University of Santo Tomas
Manila, Philippines 06.2011 - 05.2015
Skills
Written and oral communication
undefinedSoftware
Google Workspace
Social Media
Zendesk
Canva
Certification
Professional Licensed Teacher
Timeline
Customer Service Specialist
Paypal
11.2020 - Current
Insurance Customer Service Specialist
WNS Global Services
12.2018 - 11.2020
Customer Service Phone Representative
Convergys
04.2016 - 12.2018
Professional Licensed Teacher
12-2015
Special Education Teacher
Las Pinas Montessori School
06.2015 - 03.2016
Bachelor of Science - Major in Special Education
University of Santo Tomas
06.2011 - 05.2015
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