Paula Joy Capones
Dau Mabalacat City Pampanga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Property Manager Administartor
Performance Property
04.2023 - Current
- Doing the invoices
- Assisting Property manager in admin task (Adelaide and melbourne)
- Booking inspections for property manager
- Booking job compliance check in Melbourne
- Sending end to month reports
- Bond audits
- Sending new lease agreement
- editing and uploading advertising photos for the property
Executive Assitant
Performance Property
11.2020 - 04.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments.
- Preparing most of the documents needed before and after the meetings
- Admin tasks.
- Answered phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used CRM & Xero
Customer Service Representative Agent
Southerland Global
07.2018 - 06.2020
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Service Crew Member
McDonald
07.2016 - 03.2017
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems.
- Cooked, prepared and bagged food for customers.
- Calculated totals, processed payments and issued receipts.
Education
No Degree - Business Administration, Marketing
Systems Plus College Foundation Angeles
Balibago Angeles City Pampanga07.2019
Skills
- Good in communications skill
- Reliable and responsible
- Multi tasking
- Fast learner
- Intrapersonal skills
- Good in taking constructive criticism
- Organizational Skills
- Time Management
- Open for changes that will help my growth
Timeline
Property Manager Administartor
Performance Property
04.2023 - Current
Executive Assitant
Performance Property
11.2020 - 04.2023
Customer Service Representative Agent
Southerland Global
07.2018 - 06.2020
Service Crew Member
McDonald
07.2016 - 03.2017
No Degree - Business Administration, Marketing
Systems Plus College Foundation Angeles
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