Paula Coleen Crisostomo
Talent Acquisition Sourcing Associate
Summary
Dedicated and adaptable professional with over four years of experience in the BPO industry, recently transitioned into talent acquisition to align with my academic background in Psychology. This career shift, though challenging, reflects my passion for understanding people and building meaningful professional connections. I bring a strong foundation in communication, problem-solving, and client service, now applied to sourcing and engaging top talent. Eager to grow further in recruitment and contribute to a dynamic HR team.
Overview
6
6
years of professional experience
Work History
Talent Acquisition Sourcing Associate
2X
04.2024 - Current
- Utilized Boolean search techniques and sourcing platforms to identify qualified candidates
- Managed candidate pipelines and maintained accurate records in ATS and CRM systems
- Coordinated with recruiters and hiring managers to align sourcing strategies with hiring needs
- Scheduled interviews and provided timely updates to stakeholders
- Tracked and reported sourcing metrics to improve efficiency
- Handled ad hoc tasks typically assigned to full-cycle recruiters, including candidate screening, initial interviews, and end-to-end coordination of the hiring process when needed
Customer Support Associate
PartnerHero PH
01.2023 - 03.2024
- Provide professional and efficient customer service as guided by the defines process and procedures via chat, random outbound call, email, and SMS
- Understand chatter's needs by actively listening to any order-related issues and catering partner queries
- Follow standard procedures for proper compensation of order-related issues.
- Weekly or monthly calibration of random chat conversation
- Weekly submission of Minutes of Meeting (MOM) or EOSRs
- Present weekly engagement during offline time
Customer Service Representative
TaskUs
03.2019 - 02.2022
- Handled customer inquiries and complaints with professionalism and empathy
- Maintained high performance in KPIs such as CSAT and AHT
- Participated in training and mentoring new team members
Education
Bachelor of Science - Psychology
Cavite State University - Main Campus
Indang, Province Of Cavite, Philippines 04.2001 -
Skills
Talent acquisition
Candidate sourcing
Interview Coordination
Data-Driven Recruitment
Stakeholder Collaboration
Applicant tracking systems
Timeline
Talent Acquisition Sourcing Associate
2X
04.2024 - Current
Customer Support Associate
PartnerHero PH
01.2023 - 03.2024
Customer Service Representative
TaskUs
03.2019 - 02.2022
Bachelor of Science - Psychology
Cavite State University - Main Campus
04.2001 -
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