Paula Ann Selgas
Davao City
Summary
Detail-driven Compliance Officer focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews. . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Recruitment and Compliance Officer
Healthcare- Australia Based
12.2024 - Current
- Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
- Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Achieved significant improvements in compliance metrics by leading targeted internal review and action plan.
Unit Head
Manulife
Davao City
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Real Estate Sales Associate
MCLE Realty
Davao City
02.2019 - Current
- Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
- Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
- Generated leads through networking events, building a strong referral base for future business opportunities.
- Maximized property exposure with professional photography services, eye-catching marketing materials, and targeted online advertisements.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Expanded client base by actively participating in industry-related organizations and events, fostering connections within the local real estate community.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Assisted sellers in navigating the complexities of short sales and foreclosures, providing support and guidance throughout each step of the process.
- Guided clients through due diligence periods by addressing concerns promptly and efficiently resolving any issues that arose during negotiations or inspections.
- Worked closely with mortgage brokers to ensure financing options were available and understood by clients throughout the transaction process.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property''s value.
- Coordinated appointments to show marketed properties.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Increased property sales by conducting thorough market research and identifying potential buyers.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Advised clients on market conditions and property value for informed decision-making.
Client Success Manager
Callbox
Davao City
03.2021 - 12.2021
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Reviewed products and user documentation to assess compliance with client success processes.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Developed marketing campaigns to enhance clients' return on investment.
Call Center Representative
Convergys
Cebu City
02.2010 - 04.2011
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Appointment Setter
Callbox
Davao City
03.2007 - 07.2010
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Scheduled and confirmed appointments and meetings for senior management team.
Education
Bachelor of Arts - International Studies Major in America Studies
Ateneo De Davao University
Davao City 04.2001 -
Skills
Compliance monitoring
Auditing processes
Documentation review
Compliance reviews
Document review
Reporting requirements
Audit management
Training delivery
Compliance procedures
Compliance reporting
Attention to detail
Data entry
Multitasking Abilities
Risk assessment
Multitasking
Problem-solving
Relationship management
Time management
Document control
Self motivation
Adaptability
Critical thinking
Compliance training
Task prioritization
Decision-making
Active listening
Reliability
Professionalism
Time management abilities
Timeline
Recruitment and Compliance Officer
Healthcare- Australia Based
12.2024 - Current
Unit Head
Manulife
03.2024 - Current
Client Success Manager
Callbox
03.2021 - 12.2021
Real Estate Sales Associate
MCLE Realty
02.2019 - Current
Call Center Representative
Convergys
02.2010 - 04.2011
Appointment Setter
Callbox
03.2007 - 07.2010
Bachelor of Arts - International Studies Major in America Studies
Ateneo De Davao University
04.2001 -
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