Paula Tan
Quezon City
Summary
Sales professional with years of comprehensive experience managing client and merchant relationships. Focused on managing accounts systematically to maximize sales. Excel in communication, negotiation, and problem-solving to achieve client satisfaction.
Overview
11
11
years of professional experience
Work History
Account Manager
Dragonpay Corporation
Marikina City
04.2024 - Current
- Manage and maintain relationships with merchants to drive transaction growth and retention
- Resolve high-level client concerns and ensure timely issue resolution
- Strengthen business partnerships by promoting additional product categories and supporting the implementation of Dragonpay programs
- Analyze client data to enhance customer relationship management and identify growth opportunities
- Coordinate cross-functional communication with internal teams to effectively meet client needs
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Assist in legal reviews and the preparation of contracts to ensure compliance and support business objectives
Customer Service Group Specialist
Dissolve Ltd.
Calgary
05.2022 - 11.2024
- Worked with clients like Warned Bros., Netflix, HBO and other advertising agencies, productions companies, etc to provide their stock footage needs
- Explained to clients licensing queries and assisted them in doing orders
- Worked with the team to accomplish goals and address issues related to our services
- Produced agreements, finalized deals and filed records in a timely manner to improve customer satisfaction ratings.
- Produce agreements, finalized deals and filed records.
- Used Hubspot as a tool to communicate with customers and resolve issues
- Participated in marketing campaigns or outreach, monitoring accuracy, execution and follow-up.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.
- Trained new hires on services, best practices and protocols to reduce process gaps.
Key Accounts Specialist
Benby Group (Brandlines)
Quezon City
08.2019 - 05.2021
- Handled and looked after existing customer grocery accounts
- Made appointments account buyers for PO creations, item introductions and BR meetings
- Ensured the availability and visibility of the items or SKUs in the supermarkets
- Produced contracts, finalized deals and filed records.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Implemented and followed up on sales directives from management; Made sure that monthly and quarterly targets are met
Accounts Executive
A1+ Multinational Packaging Inc
Quezon City
04.2017 - 10.2017
- Handled Petron, Jollibee and Bountry Fresh accounts
- Created costing for premium and packaging items
- Maintained positive working relationships with clients - B2B
- Identified new business opportunities for key clients.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Coordinated with internal departments to achieve goals and customer satisfaction
Sales Consultant
Cordlife Medical Phils, Inc
Quezon City
02.2015 - 04.2017
- Promoted umbilical cord blood and lining banking to expectant mothers
- Participated in marketing events e.g baby events, baby fairs
- Covered clinic secretaries and doctors to generate additional leads
- Made appointments with interested customers according to schedule availability through cold calls.
- Covered Manila Doctors, Makati Medical Center, LipaMedix
- Worked with fellow sales team members to achieve group targets
- Received awards for hitting targets in 2016
- Used CRM database to track customer records
HRIS Administrator
Ericsson Telecommunications, Inc
Taguig City
05.2014 - 11.2014
- Produced various reports for Ericsson's internal customerusing SAP HR and other documented procedures e.g.payroll, attendance, taxes
- Prepared or maintained employment records using human resources management system software
- Created work instructions for new customer requirements
- Resolved ADHOC ticket requests in BMC Remedy and SMPTool
Education
Bachelor of Science - Business Administration
University of Santo Tomas
Manila, Philippines03-2014
Skills
- Customer service
- Client management
- Contract negotiation
- Cross-functional communication
- Project coordination
- Opportunities identification
References
References available upon request.
Timeline
Account Manager
Dragonpay Corporation
04.2024 - Current
Customer Service Group Specialist
Dissolve Ltd.
05.2022 - 11.2024
Key Accounts Specialist
Benby Group (Brandlines)
08.2019 - 05.2021
Accounts Executive
A1+ Multinational Packaging Inc
04.2017 - 10.2017
Sales Consultant
Cordlife Medical Phils, Inc
02.2015 - 04.2017
HRIS Administrator
Ericsson Telecommunications, Inc
05.2014 - 11.2014
Bachelor of Science - Business Administration
University of Santo Tomas
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