Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Certification
Timeline
Generic

PAULA PROOS

Darwin

Summary

Experienced and driven hospitality professional with over eight years of experience working in various roles within the hospitality industry. The skills I have acquired over the course of my career make me a valuable member of any team - I can make a perfect cappuccino, whip up a smashing margarita, and assist managers by taking on extra responsibility.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Assistant

Niseko WOW
11.2024 - 03.2025
  • Managed check-in and check-out procedures for guests.
  • Quickly and effectively solved any arising problems by active listening, conflict resolution, and
    clear communication.
  • Ensured accuracy in bookings and guest requests.

Bar Attendant

Beachfront Hotel
09.2024 - 11.2024
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Efficiently operated across multiple stations - bar, food running, clean-up, and gaming - while maintaining a high standard of service.

Bar Manager

PORKIN' Small Goods & Coffee
02.2024 - 05.2024
  • Maintained high standards of customer service and providing recommendations based on the bar and menu options.
  • Created new house-made drinks and cocktails to expand the menu and provide more variety for customers.
  • Created and implemented Standard Operating Procedures for the bar.

Bartender

Yarra Botanica
10.2023 - 01.2024
  • General bar attendant duties, mainly making cocktails in a fast paced venue.
  • Prepared and maintained required quantities of pre-batches, syrups, and other ingredients, ensuring timely replenishment as needed.
  • Setting up the venue for functions and events.

Barista

The 1995
03.2023 - 06.2023
  • Prepared specialty coffee (V60, Chemex, batch brew, cold brew etc)
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Refined latte art techniques to a high standard.

Bartender

CHOW! A Taste Of South East Asia
11.2022 - 06.2023
  • Prepared high quality cocktails in a fast paced restaurant.
  • Regularly cleaned and sanitized bar area, refrigerators and storage areas.
  • Assisted with inventorying beverage stock and bar supplies.

Assistant Venue Manager

NAIIV
05.2021 - 10.2022
  • Supported the Venue Manager and Head Chef with daily operations, ensuring smooth and efficient service across all departments.
  • Trained and supervised staff to meet performance goals and customer service standards.
  • Provided team support through effective conflict resolution, and facilitated staff growth by conducting performance evaluations and personal development reviews

Education

Bachelor's Degree in Psychology -

University of Tartu
06.2021

High School Diploma -

Gustav Adolf Grammar School
06.2016

Skills

  • Teamwork
  • Adaptability
  • Problem solving
  • Time Management
  • Customer service

Languages

English
Bilingual or Proficient (C2)
Estonian
Bilingual or Proficient (C2)
Russian
Limited Working
French
Elementary

Hobbies

In my free time, I enjoy painting, reading, crocheting, practicing yoga, and swimming. I also love spending time outdoors and connecting with nature. Personal development is very important to me, which is why I avoid staying idle - I believe the world has so much to offer, and I want to experience all of it.

Certification

  • RSA
  • RSG
  • Do Food Safely
  • First Aid

Timeline

Guest Service Assistant

Niseko WOW
11.2024 - 03.2025

Bar Attendant

Beachfront Hotel
09.2024 - 11.2024

Bar Manager

PORKIN' Small Goods & Coffee
02.2024 - 05.2024

Bartender

Yarra Botanica
10.2023 - 01.2024

Barista

The 1995
03.2023 - 06.2023

Bartender

CHOW! A Taste Of South East Asia
11.2022 - 06.2023

Assistant Venue Manager

NAIIV
05.2021 - 10.2022

High School Diploma -

Gustav Adolf Grammar School

Bachelor's Degree in Psychology -

University of Tartu

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