Paul Recto Betonio
Manila
Summary
Results-oriented professional with over a decade of experience spanning customer service, sales, operations, and local government administration. Proven ability to streamline processes, lead teams, and deliver measurable outcomes in both corporate and community settings. Adept at balancing technical expertise with interpersonal leadership, driving efficiency, and fostering collaboration across diverse environments.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Customer Service Associate
Comcast | Transcom Worldwide
01.2015
- Delivered frontline support, resolving customer issues with a 90% first-call resolution rate.
- Recognized for exceeding performance quotas and contributing to team KPIs.
Service Crew
McDonald's Corporation | Golden Arches Development Corp.
01.2011
- Delivered efficient customer service in a high-volume environment.
- Recognized for teamwork and reliability during peak operations.
Barangay Secretary
Barangay 587-A Zone 58 District VI, City of Manila
01.2023 - Current
- Drafted and maintained official barangay resolutions, ordinances, and meeting minutes, ensuring 100% compliance with city government documentation standards.
- Coordinated community programs and facilitated communication between barangay officials and residents, improving response time to local concerns by 30%.
- Oversaw records management, including resident registries and barangay clearances, reducing processing errors by 25%.
- Supported leadership in budget planning and resource allocation, contributing to more transparent and accountable governance.
- Acted as liaison with city departments, strengthening inter-agency collaboration and service delivery.
Web Content Associate & Acquisition Specialist
Bentnayan Online Shopping | Global Pinoy Remittance & Services
01.2018 - Current
- Developed and optimized product listings, increasing online visibility and driving a 40% boost in sales.
- Negotiated vendor partnerships, expanding product catalog by 25%.
- Implemented digital marketing strategies that improved engagement metrics by 35%.
Order Management – Operations Associate
Lazada Philippines | Knoll Ridges Consultancy Inc.
01.2016 - 01.2017
- Streamlined order fulfillment processes, reducing turnaround time by 20%.
- Collaborated with cross-functional teams to resolve escalations, achieving a 95% customer satisfaction rating.
- Trained new associates, enhancing team productivity and reducing onboarding time by 15%.
Sales Associate
VANS Philippines | Protemps Inc.
01.2013 - 01.2015
- Consistently exceeded monthly sales targets by 15%.
- Built strong client relationships, contributing to repeat business and brand loyalty.
Sales Associate
York Air Conditioning | ANR Unlimited
01.2011 - 01.2012
- Supported B2B sales operations, contributing to a 10% increase in regional accounts.
- Assisted in technical presentations, enhancing client understanding of product value.
Education
Bachelor of Science - Information Technology
Jose Rizal University
Mandaluyong City01-2009
Skills
- Process Optimization & Workflow Management
- Leadership Development & Team Collaboration
- Customer Engagement & Relationship Building
Timeline
Barangay Secretary
Barangay 587-A Zone 58 District VI, City of Manila
01.2023 - Current
Web Content Associate & Acquisition Specialist
Bentnayan Online Shopping | Global Pinoy Remittance & Services
01.2018 - Current
Order Management – Operations Associate
Lazada Philippines | Knoll Ridges Consultancy Inc.
01.2016 - 01.2017
Customer Service Associate
Comcast | Transcom Worldwide
01.2015
Sales Associate
VANS Philippines | Protemps Inc.
01.2013 - 01.2015
Service Crew
McDonald's Corporation | Golden Arches Development Corp.
01.2011
Sales Associate
York Air Conditioning | ANR Unlimited
01.2011 - 01.2012
Bachelor of Science - Information Technology
Jose Rizal University