Paul Ombao

• Handles outbound calls about 150 per shift, providing end to end sales for VOIP business phones
• Responsible for lead generation and pipeline management in Salesforce and close at least 3 users per month.
• Assigned to provide business development and client account management.
• Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.

* Developing and executing sales strategies for managed security services to achieve business targets.

* Engaging with potential and existing clients to understand their cybersecurity needs and presenting suitable solutions.

* Work closely with highly skilled technical team, ensuring the delivery of high-quality services that meet and exceed client expectations.

* Conducting market research to identify new business opportunities and trends in the cybersecurity industry.

* Creating and delivering compelling presentations, proposals, and product demonstrations to prospective clients.

* Takes pride in building and maintaining solid client relationships, acting as their trusted advisor for all cybersecurity matters. This ensures that companies can rely on us for their cybersecurity needs.

* Participating in industry events and networking activities to promote Nakreous Digital Solutions, Inc. and expand client base. Exceeded sales targets by effectively managing a diverse portfolio of products and services.

• Cultivated mobile-friendly designs for variety of platforms.
• Edited and enhanced existing artwork and graphics both short and long formats.
• Completed final touches for projects before rollout.
• Elevated corporate presentations with custom infographics, effectively communicating complex data in an easily digestible format.
• Led rebranding efforts from concept to execution, resulting in a cohesive new brand identity that garnered positive industry recognition.
• Used interactive design elements to create more engaging user experience.
• Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
• Worked closely with copywriters to develop cohesive visual storytelling elements for print and digital campaigns.
• Researched trends and projected industry changes to capitalize on emerging opportunities.
• Completed in-depth product design tests using updated software tools.
• Developed original designs for print media, magazines and newspapers.

• Handles about 100 Inbound calls for billing and selling inquiries for bell Mobility subscribers
• Responsible for ensuring client retention and additional revenues for the company.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cross-trained and backed up other customer service managers.

• Responsible for chemical testing and quality Control
• Provides Product and Marketing Consultancy
• Streamlined testing procedures, ensuring accurate results while minimizing turnaround time.
• Performed standardized tests on organic and inorganic compounds to observe fundamental differences in properties.
• Presented research findings at national conferences, showcasing the company''s commitment to cutting-edge innovations in chemistry.
• Managed multiple projects simultaneously, ensuring timely completion within budget constraints while maintaining high-quality output standards.
• Achieved increased yield rates by optimizing reaction conditions through rigorous experimentation and data analysis.
• Improved safety standards by conducting thorough audits of existing protocols and recommending necessary changes.
• Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.

• Provides technical support to Hewitt Clients
• Handles Escalations regarding technical and system issues
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Monitored system performance to identify potential issues.
• Tested new software and hardware prior to deployment.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Installed, configured and maintained computer systems and network connections.
• Boosted client retention rates by delivering exceptional technical support and customer service.
• Patched software and installed new versions to eliminate security problems and protect data.
• Improved customer satisfaction by resolving complex technical issues in a timely manner.

• Handles escalations and handles team huddles
• Monitors agent performance and do coaching sessions for goal setting for agents
• Handles Inbound calls for billing and sales
• Provides basic information about the latest products the company offer.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
• Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
• Improved productivity of customer service team by leading training initiatives and revamping schedules.
• Coordinated with other departments to provide smooth execution of sales initiatives.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
• Trained team members in successful strategies to meet operational and sales targets.

• Handles escalations and handles team huddles
• Monitors agent performance and do coaching sessions for goal setting for agents
• Handles Inbound calls for billing, sales and navigation concerns for online fulfillments
• Responsible for ensuring client retention and additional revenues for the company
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Met customer call guidelines for service levels, handle time and productivity.
• Cross-trained and provided backup support for organizational leadership.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handles escalations and handles team huddles
• Monitors agent performance and do coaching sessions for goal setting for agents
• Handles Inbound calls for billing and selling inquiries for internet and phone subscribers
• Responsible for ensuring client retention and additional revenues for the company
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
• Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
• Improved productivity of customer service team by leading training initiatives and revamping schedules.
• Coordinated with other departments to provide smooth execution of sales initiatives.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Trained team members in successful strategies to meet operational and sales targets.
• Monitored daily sales performance and provided feedback to each team member.
• Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
• Analyzed sales data to set quotas and assess potential areas of growth.
• Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

• Handles escalations and handles team huddles
• Monitors agent performance and do coaching sessions for goal setting for agents
• Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
• Researched latest industry trends and developments to keep abreast of best practices.
• Developed and maintained network of professional resources to refer clients to.
• Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
• Developed and delivered presentations to educate clients on topics related to coaching.
• Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
• Developed relationships with clients to provide ongoing support and encouragement.
• Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport.
• Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
• Facilitated group coaching sessions and provided individual coaching support.
• Utilized various coaching models and techniques to maximize client success.

• Handles Inbound calls for billing and selling inquiries for bell internet subscribers
• Responsible for ensuring client retention and additional revenues for the company

• External Affairs
• Prepares confidential documents for the company
• Negotiates and represents the company in corporate meetings.
• Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
• Initiated strategy to drive company growth and increase market share and profitability.
• Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
• Streamlined operations to maximize business efficiency and profits.
• Oversaw divisional marketing, advertising and new product development.
• Optimized supply chain management processes by identifying inefficiencies and implementing strategic solutions that increased overall efficiency.
• Enhanced employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
• Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
• Championed diversity and inclusion initiatives throughout the organization, fostering greater collaboration among teams and departments.

• Conduct seminars to explain the mission / vision of the foundation, privileges and benefits of new members
• Provide the loan process and policies of the foundation
• Organize and mobilize members to do their spiritual obligations, as the main requirement for the application of the grant given by the foundation
• Train leaders and coordinators from different areas and community based groups
• Organize and monitor cooperatives as an alternative livelihood for the members and non-members of the foundation.
• Utilized proactive communication abilities to resolve employment-related disputes.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Collected and analyzed business data from various departments to prepare reports and presentations for management.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Handles outbound calls and delivers the expected sales quota at the end of the month
• Improved overall department efficiency by streamlining processes and implementing new policies.
• Minimum of 1M volume sales for major campaign/assigned program and 30 closed transactions for minor campaigns)
• Responsible for ensuring customer satisfaction through dedicated quality service by doing follow-ups and attending to customers’ queries and concerns after “sales” has been closed
• To actively participate in brainstorming sessions aimed to increase sales within the agency
• Act as a team-leader if the unit manager is not around to supervise.