Paul Nathan Delubio
Bacolod City
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
High-performing Social Media with solid experience in networking, marketing and crisis management. Adept in creating and implementing effective communication strategies. Collaborative and committed to nurturing relationships with stakeholders, media and clients.
Professional with strong background in social media strategy and content creation. Skilled in leveraging analytics to drive engagement and optimize campaigns. Known for fostering team collaboration and adaptability in fast-paced environments. Expertise includes digital marketing, community management, and brand development. Consistently delivers measurable results and enhances online presence.
Developed skills in dynamic digital marketing environment, focusing on strategic content creation and audience engagement. Skilled in analyzing social media metrics and optimizing campaigns for greater reach and impact. Transitioning to new field with solid foundation in digital strategy and creative problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Intake Specialist
Attorney Assistant
12.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Video Editor
Night Owl Vapes
11.2024 - Current
- Delivered edits on time for reviews and final delivery.
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
- Edit 4 to 5 short videos per week
Social Media Manager
Night Owl Vapes
11.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Managed approximately 30 emails and replying to 50 comments per day.
Property Manager
Work for Prosper
09.2022 - 12.2023
- Received, checked and processed applications for new leases
- Assisted in creating sales and marketing strategy to engage and attract customers
- Arranged property repairs, obtaining quotes from contractors for maintenance issues
- Communicated with clients, landlords, tenants and contractors to offer exceptional service in managing rental properties
- Worked closely with head housekeeper to keep holiday cottage portfolio clean, neat and tidy
- Ran background checks on potential tenants to evaluate their criminal record and credit status
- Helped clients lease homes, flats, retail and entertainment space
- Proposed housing solutions based on client requirements and budget
- Coordinated open house events to boost client interest in property
- Assisted property owners in locating tenants to lease or rent available space by calling 50 to 60 leads per day.
- Created marketing material for properties highlighting benefits
Administrative Assistant
Talent POP
03.2021 - 05.2022
- Handled client correspondence and internal communications in professional manner
- Performed administrative tasks, document management and report development for inter-departmental use
- Planned office events by reserving venues, communicating schedules and coordinating setup
- Received and responded to high-volume correspondence via email and live chat
- Organized and stored hardcopy files
- Answered and managed incoming and outgoing calls while recording accurate messages
- Answered 20 to 30 phone calls and performed clerical office functions to address queries, concerns and issues, escalating complaints to management
E-Commerce Assistant
Talent POP
03.2021 - 05.2022
- Nurtured social media channels to grow engagement, replying to comments and increasing followers
- Updated social media profiles by checking branding consistency and business information is correct
- Attended weekly progress meetings, both virtually and in-person, building excellent client relationships
- Posted on Facebook, Instagram and Twitter regularly for consistency and to increase followers
- Created customer awareness of goods, services and special promotions with creative advertising strategies
- Prepared timely and accurate financial reporting and analysis
- Coordinated lead generation to increase business opportunities
- Solve 50 - 100 tickets per day.
Amazon Reimbursement VA
Riverbend Consulting
02.2020 - 03.2021
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Utilized Amazon FBA tools to optimize product listings, improving search rankings and increasing conversions.
- Solve 50 to 100 tickets per day.
Customer Account Manager
Tripaneer
12.2018 - 02.2020
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues
- Promoted product offerings, benefits and discounts using marketing channels and delivered products on time to customers
- Check 50 - 100 tickets solved per day.
Customer Service Supervisor
Iqor Bacolod
02.2017 - 05.2018
- Dealt with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction
- Closely monitored team performance, identifying improvements and providing extra training to underachievers
- Managed department schedules to maximize coverage during peak hours
- Managed all client inquires through resolution to enhance customer satisfaction ratings
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions
- Supervise 18 - 25 agents
Customer Service Representative
Iqor Bacolod
11.2016 - 02.2017
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
- Built rapport with customers through courteous and professional communications
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone
- Processed and issued product orders and service upgrades for customers
- Assisted customers with product-related questions, feedback and complaints
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Resolved customer queries over phone and by email
- Received 50 to 100 calls pers day.
Team Lead
Ubiquity Global Services Bacolod
11.2015 - 11.2016
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
- Monitored team performance, providing suggestions for improvement and training programs to increase team efficiency
- Inspired and managed teams in operational improvements, increasing overall productivity
- Trained and supervised team to deliver on store sales targets
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
- Closely monitored 2 teams performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
Customer Service Representative
Ubiquity Global Services Bacolod
10.2015 - 11.2015
- Built rapport with customers through courteous and professional communications
- Addressed customer service enquires quickly and accurately
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone
- Assisted customers with product-related questions, feedback and complaints
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
- Processed cash and card payments during busy shopping periods, limiting customer wait times
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
- Resolved 50 to 100 customer queries over phone and by email.
Technical Support Representative /Live Chat Agent
Convergys Bacolod
08.2010 - 03.2015
- Helped customers set up new systems, applications and software
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Provided clear and concise step-by-step technical support to guide clients
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations
- Installed and set up applications for clients, including anti-virus software and Microsoft office
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues
- Educated service users on new software updates and system capabilities
- Resolve 20 to 50 tickets in the pool.
Customer Service Representative
Teletech
10.2008 - 05.2010
- Built rapport with customers through courteous and professional communications
- Processed and issued product orders and service upgrades for customers
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone
- Addressed customer service inquiries quickly and accurately
- Assisted customers with product-related questions, feedback and complaints
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Maximized customer satisfaction by resolving service issues promptly
- Handled 20 to 50 complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
Education
No Degree - Social Media Marketing
The Social Armi
10-2024
No Degree - Video Editing
Graphics Media Training Philippines
10-2024
Diploma of Higher Education - Refrigeration and Air-Conditioning
Technological University of The Philippines
03.2008
Diploma of Higher Education - High School
Negros Occidental High School
03.2005
Primary Education -
University of Negros Occidental-Recoletos
03.2001
Skills
- Customer data management
- Problem-solving
- Lead generation
- Active listening
- Team leadership
- Live chat operation
- Account management
- Customer account management
- Team management
- Product troubleshooting
- Social media management
- Photo and video editing
Certification
- Leadership and Development Training
- Peak Performance Coaching
- Basic Computer Hardware and Network Support
- Property Management Training Courses
- Video Editing - Graphics Media Philippines
- Social Media Manager - The Social Armi
References
Mark Jay, Jimenez, Sales Expert, +639777567115, Avida Bacolod
Timeline
Intake Specialist
Attorney Assistant
12.2024 - Current
Video Editor
Night Owl Vapes
11.2024 - Current
Social Media Manager
Night Owl Vapes
11.2024 - Current
Property Manager
Work for Prosper
09.2022 - 12.2023
Administrative Assistant
Talent POP
03.2021 - 05.2022
E-Commerce Assistant
Talent POP
03.2021 - 05.2022
Amazon Reimbursement VA
Riverbend Consulting
02.2020 - 03.2021
Customer Account Manager
Tripaneer
12.2018 - 02.2020
Customer Service Supervisor
Iqor Bacolod
02.2017 - 05.2018
Customer Service Representative
Iqor Bacolod
11.2016 - 02.2017
Team Lead
Ubiquity Global Services Bacolod
11.2015 - 11.2016
Customer Service Representative
Ubiquity Global Services Bacolod
10.2015 - 11.2015
Technical Support Representative /Live Chat Agent
Convergys Bacolod
08.2010 - 03.2015
Customer Service Representative
Teletech
10.2008 - 05.2010
No Degree - Video Editing
Graphics Media Training Philippines
Diploma of Higher Education - Refrigeration and Air-Conditioning
Technological University of The Philippines
Diploma of Higher Education - High School
Negros Occidental High School
Primary Education -
University of Negros Occidental-Recoletos
No Degree - Social Media Marketing
The Social Armi
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