Summary
Overview
Work History
Education
Skills
Timeline
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Paul Javier

Quality Analyst
Malolos, Province of Bulacan

Summary

Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in technical support and health care management. Hardworking and passionate job seeker with strong organizational skills eager to secure the Quality Assurance Analyst position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Quality Assurance Analyst

Teleperformance Philippines
03.2019 - 02.2024
  • Monitored agents of the specific account on a daily basis.
  • Participated in regular meetings with other QAs and production to identify strengths and weakness of the agents.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to increase productivity and boost workflows.

Technical Support Representative

Teleperformance Philippines
05.2018 - 03.2019
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted with updating technical support best practices for use by team.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Used ticketing systems to manage and process support actions and requests.

Education

Bachelor of Science - Secondary Education

Bulacan State University
Malolos, Province Of Bulacan, Philippines
04.2001 -

Bachelor of Science - Secondary Education

University of Santo Tomas
Manila, Metro Manila, Philippines
04.2001 -

Skills

Effective Communication

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Timeline

Quality Assurance Analyst

Teleperformance Philippines
03.2019 - 02.2024

Technical Support Representative

Teleperformance Philippines
05.2018 - 03.2019

Bachelor of Science - Secondary Education

Bulacan State University
04.2001 -

Bachelor of Science - Secondary Education

University of Santo Tomas
04.2001 -

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Paul JavierQuality Analyst