Paul Ombao
Chemist/Sales/Multimedia/Cybersecurity
Marikina
Summary
Paul Ombao
Licensed Chemist | BPO Top Seller | Virtual Assistant | Multimedia Expert | Cybersecurity Specialist
I am a dynamic professional with a diverse skill set and a proven track record in various fields. As a licensed chemist, I excelled in research during his college years, demonstrating a deep understanding of chemistry. My expertise extends beyond the lab, as I also thrived in the business process outsourcing (BPO) industry. I consistently achieved top sales performance across multiple accounts, showcasing my persuasive abilities and customer-centric approach.
In addition to my BPO success, I have seamlessly transitioned into the role of a virtual assistant. My experience spans industries such as finance, telecommunications, healthcare, and insurance. Whether handling inbound or outbound tasks, My attention to detail and professionalism shine through.
Furthermore, I'm a multimedia expert. My proficiency in graphic design, video editing, and search engine optimization (SEO) allows me to create compelling visual content that resonates with audiences. I understand the power of multimedia in today’s digital landscape and leverage it effectively.
Lastly, my cybersecurity expertise sets me apart. In an increasingly interconnected world, safeguarding sensitive information is critical. My knowledge of cybersecurity best practices ensures that businesses can operate securely and confidently.
Overall, I combine technical acumen, sales prowess, and creative flair—a valuable asset to any team or organization. My commitment to excellence and adaptability would make me an interesting addition to any company or organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cybersecurity Manager /Senior Sales Executive
Nakreous Digital Solutions, Inc.
01.2020 - 05.2024
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Sold [Product or Service] to new and established customers.
- Negotiated prices, terms of sales and service agreements.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Set and achieved company defined sales goals.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
Graphic Designer/Video Editor/Multimedia Specialist
VA Creatives
03.2022 - 05.2024
- Cultivated mobile-friendly designs for variety of platforms.
- Edited and enhanced existing artwork and graphics.
- Completed final touches for projects before rollout.
- Elevated corporate presentations with custom infographics, effectively communicating complex data in an easily digestible format.
- Led rebranding efforts from concept to execution, resulting in a cohesive new brand identity that garnered positive industry recognition.
- Used interactive design elements to create more engaging user experience.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Worked closely with copywriters to develop cohesive visual storytelling elements for print and digital campaigns.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Completed in-depth product design tests using updated software tools.
- Developed original designs for print media, magazines and newspapers.
Business Manager
Full Potential Solutions
5 2023 - 10.2023
- Handles outbound calls, providing end to end sales for VOIP business phones
- Responsible for lead generation and pipeline management in Salesforce
- Assigned to provide business development and client account management.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
CSR / Sales Account Manager / Retention Manager
Quantrics Enterprises
10.2020 - 02.2023
- Handles Inbound calls for billing and selling inquiries for bell Mobility subscribers
- Responsible for ensuring client retention and additional revenues for the company.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and backed up other customer service managers.
Head Chemist / Marketing Consultant
Akita Herbal Products
04.2014 - 01.2020
- Responsible for chemical testing and quality Control
- Provides Product and Marketing Consultancy
- Streamlined testing procedures, ensuring accurate results while minimizing turnaround time.
- Performed standardized tests on organic and inorganic compounds to observe fundamental differences in properties.
- Presented research findings at national conferences, showcasing the company''s commitment to cutting-edge innovations in chemistry.
- Managed multiple projects simultaneously, ensuring timely completion within budget constraints while maintaining high-quality output standards.
- Achieved increased yield rates by optimizing reaction conditions through rigorous experimentation and data analysis.
- Improved safety standards by conducting thorough audits of existing protocols and recommending necessary changes.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
L2 Technical Agent
Siemens
09.2013 - 04.2014
- Provides technical support to Hewitt Clients
- Handles Escalations regarding technical and system issues
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Boosted client retention rates by delivering exceptional technical support and customer service.
- Patched software and installed new versions to eliminate security problems and protect data.
- Improved customer satisfaction by resolving complex technical issues in a timely manner.
Sale Supervisor
Hinduja Global Solutions
03.2012 - 09.2013
- Handles escalations and handles team huddles
- Monitors agent performance and do coaching sessions for goal setting for agents
- Handles Inbound calls for billing and sales
- Provides basic information about the latest products the company offer.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Trained team members in successful strategies to meet operational and sales targets.
Senior Telemarketing Officer
Citibank
07.2002 - 07.2004
- Handles outbound calls and delivers the expected sales quota at the end of the month
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Minimum of 1M volume sales for major campaign/assigned program and 30 closed transactions for minor campaigns)
- Responsible for ensuring customer satisfaction through dedicated quality service by doing follow-ups and attending to customers’ queries and concerns after “sales” has been closed
- To actively participate in brainstorming sessions aimed to increase sales within the agency
- Act as a team-leader if the unit manager is not around to supervise.
Customer Service Representative
WNS
09.2010 - 03.2012
- Handles escalations and handles team huddles
- Monitors agent performance and do coaching sessions for goal setting for agents
- Handles Inbound calls for billing, sales and navigation concerns for online fulfillments
- Responsible for ensuring client retention and additional revenues for the company
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sale Supervisor
TELUS INTERNATIONAL, TELUS Care
03.2009 - 09.2010
- Handles escalations and handles team huddles
- Monitors agent performance and do coaching sessions for goal setting for agents
- Handles Inbound calls for billing and selling inquiries for internet and phone subscribers
- Responsible for ensuring client retention and additional revenues for the company
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Utilized data analysis techniques to identify patterns in consumer behavior that informed marketing strategies moving forward.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored daily sales performance and provided feedback to each team member.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Floor coach / Sale Supervisor
SITEL PHILIPPINES
11.2007 - 02.2009
- Handles escalations and handles team huddles
- Monitors agent performance and do coaching sessions for goal setting for agents
- Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
- Researched latest industry trends and developments to keep abreast of best practices.
- Developed and maintained network of professional resources to refer clients to.
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Developed relationships with clients to provide ongoing support and encouragement.
- Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
Customer Service Representative
SITEL PHILIPPINES
07.2007 - 11.2007
- Handles Inbound calls for billing and selling inquiries for bell internet subscribers
- Responsible for ensuring client retention and additional revenues for the company
VP
CONCORD PACIFIC INTERNATIONAL INVESTMENT HOLDINGS LIMITED INC
11.2006 - 06.2007
- External Affairs
- Prepares confidential documents for the company
- Negotiates and represents the company in corporate meetings.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Initiated strategy to drive company growth and increase market share and profitability.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Streamlined operations to maximize business efficiency and profits.
- Oversaw divisional marketing, advertising and new product development.
- Optimized supply chain management processes by identifying inefficiencies and implementing strategic solutions that increased overall efficiency.
- Enhanced employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
- Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
- Championed diversity and inclusion initiatives throughout the organization, fostering greater collaboration among teams and departments.
Head Coordinator
INFINITE JOURNEY OF HOPE CHRISTIAN FOUNDATION INC
08.2004 - 10.2006
- Conduct seminars to explain the mission / vision of the foundation, privileges and benefits of new members
- Provide the loan process and policies of the foundation
- Organize and mobilize members to do their spiritual obligations, as the main requirement for the application of the grant given by the foundation
- Train leaders and coordinators from different areas and community based groups
- Organize and monitor cooperatives as an alternative livelihood for the members and non-members of the foundation.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Science - Chemistry
University of Santo Tomas
Espana, Manila 05.2001 - 05.2000
Skills
Software:
Sales:
Customer Relationship Management Tools
Salesforce
HubSpot
Nutshell
Air leads
Project Management Tools
Asana
Trello
Click Up
Mondaycom
Graphic Designer and Photo Editing:
Adobe Illustrator
Affinity Designer
Inkscape
Clip Studio Paint
Adobe Photoshop
PhotoScape
Video Editor:
Adobe Premiere
Adobe Premiere Pro
Capcut
Canva
Filmora
ProFinal Cut Pro X
DaVinci Resolve
Multimedia:
Adobe Creative Cloud
VEEDIO
Cybersecurity:
Wireshark
Metasploit
Nmap
Additional Information
- AWARDS AND RECOGNITIONS , 1st Place 10th Scientific Poster Exhibit of Health and Related Technologies PCHRD, DOST SY 1998-1999 Best Researcher 1998 PCHRD-PHAP Student Research Award in Indigenous Sources of Medicine PCHRD, DOST SY 1998-1999 Award of Excellence Royal Australian National Chemistry, Chemistry Quiz Royal Australian Chemical Institute SY 1996-1997
Accomplishments
1st Place
10th Scientific Poster Exhibit of Health and Related Technologies
PCHRD, DOST
Best Researcher
1998 PCHRD-PHAP Student Research Award in Indigenous Sources of Medicine
PCHRD, DOST
Award of Excellence
Royal Australian National Chemistry, Chemistry Quiz
Royal Australian Chemical Institute
Certification
Board Passer Proficiency Licensure Examination for Chemists Professional Regulation Commission
Timeline
Graphic Designer/Video Editor/Multimedia Specialist
VA Creatives
03.2022 - 05.2024
CSR / Sales Account Manager / Retention Manager
Quantrics Enterprises
10.2020 - 02.2023
Cybersecurity Manager /Senior Sales Executive
Nakreous Digital Solutions, Inc.
01.2020 - 05.2024
Head Chemist / Marketing Consultant
Akita Herbal Products
04.2014 - 01.2020
L2 Technical Agent
Siemens
09.2013 - 04.2014
Sale Supervisor
Hinduja Global Solutions
03.2012 - 09.2013
Customer Service Representative
WNS
09.2010 - 03.2012
Sale Supervisor
TELUS INTERNATIONAL, TELUS Care
03.2009 - 09.2010
Floor coach / Sale Supervisor
SITEL PHILIPPINES
11.2007 - 02.2009
Customer Service Representative
SITEL PHILIPPINES
07.2007 - 11.2007
VP
CONCORD PACIFIC INTERNATIONAL INVESTMENT HOLDINGS LIMITED INC
11.2006 - 06.2007
Head Coordinator
INFINITE JOURNEY OF HOPE CHRISTIAN FOUNDATION INC
08.2004 - 10.2006
Senior Telemarketing Officer
Citibank
07.2002 - 07.2004
Bachelor of Science - Chemistry
University of Santo Tomas
05.2001 - 05.2000
Board Passer Proficiency Licensure Examination for Chemists Professional Regulation Commission
10-1999
Business Manager
Full Potential Solutions
5 2023 - 10.2023
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