Patrisha Claire Opada
Davao City
Summary
Proven track record in customer service at Alorica Davao, enhancing client satisfaction through effective communication and problem-solving. Expert in safety compliance and pastry preparation, ensuring quality and consistency. Leveraged organizational skills to streamline operations, achieving a 20% increase in efficiency. Adept at fostering positive relationships and maintaining high standards in fast-paced environments.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Assistant Baker
Aracel’s Pastry Shop
Calinan, Davao City
03.2025 - 03.2025
- Assisted in preparing dough and batters for various pastries.
- Maintained cleanliness and organization of the work area and tools.
- Followed recipes accurately to ensure product consistency.
- Packaged pastries for display and customer orders efficiently.
- Adhered to food safety standards during preparation processes.
- Prepared doughs for bread, rolls, muffins, pies, cakes and other baked goods.
- Observed all safety protocols when handling hot items from ovens or mixers.
- Wrapped finished products for sale in store or delivery orders.
- Followed instructions precisely when mixing batters or kneading dough.
- Monitored quality of finished products to ensure they met standards set by the head baker.
- Checked temperatures of ovens, proof boxes, and other baking tools regularly.
- Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life.
- Assisted professionals in identifying fresh items running low, preparing dough, and ingredients for fresh batches.
- Organized raw ingredients and supplies in storage areas, moving, and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
- Weighed out ingredients accurately using scales or measuring cups and spoons.
- Washed preparation utensils, tools, and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
- Washed preparation utensils, tools, and machinery by hand or industrial dishwasher.
- Prepared pastry creams, fillings, icing, chocolate mousse, and other components used in decorating and filling baked goods.
- Maintained a clean, sanitary work area in accordance with food safety regulations.
- Cleaned up spills quickly to maintain a safe working environment.
Customer Service Call Center Agent
Alorica Davao
Ma-a Davao City
11.2025 - 01.2026
- Assisted customers by answering inquiries and resolving issues promptly.
- Utilized call center software to log customer interactions and track resolutions.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Educated customers about products and services to enhance their experience.
- Escalated complex issues to supervisors for further assistance when necessary.
- Followed company policies and procedures to ensure compliance during calls.
- Answered customer inquiries via telephone and email in a timely manner.
- Performed data entry into internal systems such as CRM software or Excel spreadsheets.
- Developed positive relationships with customers through effective communication skills.
- Initiated proactive outbound calls to existing customers for sales or service follow-up.
- Assisted customers with account setup, billing, payment processing, and password resets.
- Adhered to all company policies related to call center operations including attendance guidelines.
Education
Telesforo Singson National High School
Calinan, Megkawayan Davo City, PhilippinesSkills
- Organizational skills
- Attention to detail
- Safety compliance
- Cross-contamination prevention
- Cleaning duties
- Mixing methods
- Dough preparation
- Rolling dough
- Food storage
- Waste reduction
- Packaging products
- Sanitation practices
- Baking techniques
- Pastry making
- Bread shaping
- Health and safety regulations management
- Pastry preparation
- Food safety
- Food safety and sanitation
- Ingredient measurement
- Baking
Timeline
Customer Service Call Center Agent
Alorica Davao
11.2025 - 01.2026
Assistant Baker
Aracel’s Pastry Shop
03.2025 - 03.2025
Telesforo Singson National High School