Hi, I’m
Patrick Vher Soriano
Taytay
Summary
Accomplished Senior Agent with a proven track record at TREC Pacific Business Solutions, specializing in workforce planning and customer retention. Expert in coaching and mentoring, I've significantly enhanced inter-departmental collaboration and onboarding processes. My technical support background ensures deep product knowledge and a commitment to performance analysis, driving customer satisfaction and loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
2
years of professional experience
Work History
TREC Pacific Business SolutionsPasig, Manila, Metro
Senior Agent
01.2018 - 1 1
Job overview
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks
- Organized training sessions for new hires to ensure a smooth onboarding process
- Managed high-profile accounts for enhanced customer retention and loyalty
- Led team meetings to review progress and set goals for future success.
TeleperfomancePasig, Manila
Technical Support Representative
05.2016 - 02.2017
Job overview
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
StarTekPasig City
Technical Support Representative
11.2015 - 04.2016
Job overview
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Dairy QueenTaytay, Rizal, Province Of
Service Crew Member
03.2015 - 12.2015
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service
- Prepared food items accurately and quickly, adhering to strict food safety guidelines
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Education
ICCT Colleges, Rizal
Bachelor of Science from Financial Management
05
Arellano University
Bachelor of Science from Business Administration And Management
06
University Overview
Accomplishments
Supervised team of 5 staff members.
Resolved product issue through consumer testing.
Skills
- Product and service knowledge Workforce Planning
- Coaching and Mentoring Succession Planning Performance Analysis
Interests
Books Documentaries Movies
Timeline
Senior Agent
TREC Pacific Business Solutions
01.2018 - 1 1
Technical Support Representative
Teleperfomance
05.2016 - 02.2017
Technical Support Representative
StarTek
11.2015 - 04.2016
Service Crew Member
Dairy Queen
03.2015 - 12.2015
ICCT Colleges, Rizal
Bachelor of Science from Financial Management
Arellano University
Bachelor of Science from Business Administration And Management
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