Patrick Joseph Soriano
CSR - TSR
Taytay
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Trec Pacific Corp.
7 2018 - Current
- Address customer service enquiries quickly and accurately
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Maximized customer satisfaction by resolving service issues promptly.
Customer/Technical Service Representative
TPG - PH
- 05.2018
- Assist customer with product-related questions, feedback, and complaints
- Take payment/Update account details.
- Maintained 85% customer satisfaction level for assigned tickets
Technical Service Representative
Teleperformance
10.2016 - 06.2017
- Provide clear and concise step-by-step Technical Support
- Review current processes and successfully identified improvement opportunities.
Technical Service Representative
Startek
05.2015 - 08.2016
- Communicated technical computer information to non-technical audiences through easy to understand presentation and demonstrations
- Responded to customer's emails, calls, and live chat regarding technical malfunction and issues to fix remotely.
Education
Bachelor Of Hotel and Restaurant Management -
ICCT Colleges
01.2011 - 05.2014
Skills
Multi-Tasking
Active listening
Problem solving skill
Call Centre Exp
English
Computer Proficiency
Follow-up skills
Technical Support
Detail Oriented
Customer Service
Profileinfo
Positive and upbeat Customer Service Specialist bringing years of experience in fast paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long term loyalty.
References
- Sharon Concepcion, Team Leader - Zip AU, Customer Data Management
- Patricia Ann Reyes, Customer Service Representative
Timeline
Technical Service Representative
Teleperformance
10.2016 - 06.2017
Technical Service Representative
Startek
05.2015 - 08.2016
Bachelor Of Hotel and Restaurant Management -
ICCT Colleges
01.2011 - 05.2014
Customer Service Representative
Trec Pacific Corp.
7 2018 - Current
Customer/Technical Service Representative
TPG - PH
- 05.2018
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