Patrick John Cababa-an
Bachelor Of Science In Nursing, English As A Second Language Teacher, Customer Service Representative
Iloilo City, Province of Iloilo
Summary
Dynamic professional with extensive experience as a Virtual Assistant at Content Creation Management, excelling in customer service and data entry. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in managing multiple priorities under pressure, ensuring timely deliverables and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Virtual Assistant
Content Creation Management
Iloilo City
05.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Facilitated smooth operations with proficient data entry and document management for various projects.
ESL Teacher
Tec Edu
Vietnam
03.2017 - 01.2024
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
Customer Service Representative
Avatar Technologies
Iloilo City, Province Of Iloilo, Philippines
09.2012 - 11.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Nursing
West Negros University
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Social Media Chat box
Timeline
Virtual Assistant
Content Creation Management
05.2024 - Current
ESL Teacher
Tec Edu
03.2017 - 01.2024
Customer Service Representative
Avatar Technologies
09.2012 - 11.2015
Bachelor of Science - Nursing
West Negros University
04.2001 -