Patrick Jerome De Vera
Makati City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Client Specialist/SME
Teleperformance Philippines
03.2020 - Current
- Conducted case management activities and services with multidisciplinary team.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Provided suggestions for process, application or documentation improvement.
Flex Supervisor
Teleperformance Philippines
10.2019 - 03.2020
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Subject Matter Expert
Teleperformance Philippines
06.2019 - 10.2019
- Designed and prepared technical reports, studies, and related documentation.
- Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
Technical Support Representative/Transcom
Teleperformance Philippines
10.2014 - 06.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
BS in Information Technology, 2012-2013 -
FEU-East Asia College
2007-2011 -
Pasay City Acedemy
Skills
Exceptional Communication
References
- Aelred Agualada, Supervisor, Teleperformance, 09178799256
- Emily Perez, Supervisor, Teleperformance, 09297456944
Timeline
Client Specialist/SME
Teleperformance Philippines
03.2020 - Current
Flex Supervisor
Teleperformance Philippines
10.2019 - 03.2020
Subject Matter Expert
Teleperformance Philippines
06.2019 - 10.2019
Technical Support Representative/Transcom
Teleperformance Philippines
10.2014 - 06.2019
BS in Information Technology, 2012-2013 -
FEU-East Asia College
2007-2011 -
Pasay City Acedemy
Similar Profiles
Nasrin AbubakarNasrin Abubakar
Operations Supervisor (Sales and Retention) at Teleperformance PhilippinesOperations Supervisor (Sales and Retention) at Teleperformance Philippines
Jerry Pelayo JrJerry Pelayo Jr
Customer Service Representative/Supervisor Operations at Teleperformance PhilippinesCustomer Service Representative/Supervisor Operations at Teleperformance Philippines
Nathaniel AlinaNathaniel Alina
Workforce Manager at Teleperformance PhilippinesWorkforce Manager at Teleperformance Philippines