Patrick Jay Santos
Servicing Travel Advisor
Makati City, Metro Manila
Summary
Experienced travel advisor with strong background in creating personalized travel itineraries and providing exceptional customer service. Skilled in destination knowledge, travel planning, and booking management. Known for team collaboration, adaptability, and achieving high client satisfaction. Reliable, flexible, and results-focused professional.
Overview
11
11
years of professional experience
Work History
Servicing Travel Advisor Tier III
JP Morgan Chase & Company
05.2021 - Current
- Provided personalized travel recommendations by assessing client preferences and interests, resulting in tailored itineraries that enhanced customer satisfaction.
- Managed post-trip follow-ups to gather feedback, addressing any concerns promptly to foster long-term client relationships and repeat business opportunities.
Corporate Travel Consultant/ Support
Carlson Wagonlit Travel
07.2017 - 04.2021
- Managed travel arrangements for corporate clients by utilizing global distribution systems and online booking tools to ensure seamless itineraries.
- Provided expert consultation to clients on travel policies, recommending cost-effective solutions while adhering to compliance guidelines.
Travel Counselor
EXL Service Philippines Inc.
11.2016 - 07.2017
- Assistance for travel arrangements,inquiries, airline schedule changes,cancellations,new bookings for flight,hotel,rail and car reservations.
Sales/Hotel and Airline Specialist
Teleperformance Ayala Center
10.2015 - 07.2016
- Provide accurate information to the customer regarding hotel inquiries, creating new reservations and other services
- Providing the best customer service experience to expedia customers
Sales Staff Member
The Evergreen Chapels and Crematory Inc
10.2014 - 09.2015
- Engaged with customers to address inquiries and resolve issues promptly, fostering positive relationships and customer loyalty.
- Improved customer satisfaction with attentive service and quick resolution of issues.
Education
Bachelor of Science - Hotel And Restaurant Management
STI College
General Santos City 05.2001 -
Skills
- Knowledgeable in GDS reservation systems such as Apollo,Sabre and Worldspan use for making travel arrangements
- Expert in Microsoft Applications (Word,Excel,Database Applications and Powerpoint)
- Office works related to sales/Promotional Management
- Food and beverage, Front Office Management and housekeeping services
Timeline
Servicing Travel Advisor Tier III
JP Morgan Chase & Company
05.2021 - Current
Corporate Travel Consultant/ Support
Carlson Wagonlit Travel
07.2017 - 04.2021
Travel Counselor
EXL Service Philippines Inc.
11.2016 - 07.2017
Sales/Hotel and Airline Specialist
Teleperformance Ayala Center
10.2015 - 07.2016
Sales Staff Member
The Evergreen Chapels and Crematory Inc
10.2014 - 09.2015
Bachelor of Science - Hotel And Restaurant Management
STI College
05.2001 -
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