Summary
Overview
Work History
Education
Skills
Key Qualifications
References
Timeline
Generic
Patrick James Suasi

Patrick James Suasi

Quezon City, Metro Manila

Summary

To maintain customer satisfaction and to provide best experience to the customer through My proven customer service and sales skills. Empathic Outbound Sales Call Center Agent focused on interacting with customers and identifying needs or issues. Well-versed in addressing problems faced by customers and building positive work relationships, enhancing public perception of company.

Overview

7
7
years of professional experience

Work History

Sales Executive

Multiplier
Makati
12.2023 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Outbound Sales

Prospr Outsourcing Inc.
Makati
10.2022 - 12.2023
  • Participated in regular training sessions to stay updated on product offerings, market trends, and best practices in outbound sales techniques.
  • Provided valuable input during team meetings that led to improvements in outbound sales processes and procedures.
  • Performed outbound sales and follow-up calling activities.
  • Gathered customer data and updated CRM systems to drive outbound sales efforts.
  • Handled over 150 outbound sales calls per day to connect with cold and warm leads and promote Telco offers.

Inbound Sales

Teletech
Pampanga
05.2021 - 09.2022
  • Boosted customer satisfaction by effectively managing inbound sales inquiries and providing exceptional service.
  • Contributed to overall sales goals by successfully converting inbound leads into satisfied customers through persuasive communication tactics.
  • Achieved sales and referral goals by developing positive customer experience.
  • Utilized CRM software to track leads, manage customer information, and streamline the sales process.

Customer Service Representative

Alorica
Quezon City
11.2020 - 04.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Inbound Sales and Customer Service

VXI
Makati
03.2019 - 09.2020
  • Increased sales by developing and implementing effective sales strategies.
  • Improved customer retention rates by creating loyalty programs that incentivized repeat business.
  • Enhanced customer satisfaction through attentive support and prompt issue resolution.
  • Built relationships with customers and community to establish long-term business growth.

Outbound Upsell Representative

SITEL
Ortigas
08.2017 - 11.2018
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Contributed to team sales goals by upselling products and services to customers.
  • Collaborated with team members to achieve monthly sales targets.

Education

Elementary -

Dominican School of Apalit

High School Diploma -

Assumpta Technical HighSchool

BS Marine Transportation -

Philippine Maritime Institute QC

Skills

Sales

Lead Generation

Appointment Setter

Customer Service

Outbound telemarketing

Multi-Tasking

Key Qualifications

  • Sales Skills
  • Customer service skills
  • Multi-tasking
  • Team Player

References

  • Michelle Manalac, 09189359814
  • Chairman Ford Despabiladeras, 09566801136
  • Maria Rocel Manansala, 09568664235

Timeline

Sales Executive

Multiplier
12.2023 - Current

Outbound Sales

Prospr Outsourcing Inc.
10.2022 - 12.2023

Inbound Sales

Teletech
05.2021 - 09.2022

Customer Service Representative

Alorica
11.2020 - 04.2021

Inbound Sales and Customer Service

VXI
03.2019 - 09.2020

Outbound Upsell Representative

SITEL
08.2017 - 11.2018

Elementary -

Dominican School of Apalit

High School Diploma -

Assumpta Technical HighSchool

BS Marine Transportation -

Philippine Maritime Institute QC

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Patrick James Suasi