Patrick James Malusay
Taytay, Province Of Rizal
Summary
Experienced call center representative seeking employment in the healthcare industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company goals and maintain a customer satisfaction rate of 99%.
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Senior Process Executive
Cognizant Technology Solutions Philippines, Inc.
02.2023 - Current
Account - Molina Healthcare
Senior Process Associate
Tata Consultancy Services Limited - Philippines
06.2022 - 01.2023
Account - Cigna
Technical Support Representative
Transcom Pasig
02.2022 - 05.2022
Account - Samsung
Customer Service Representative
Alorica
10.2021 - 12.2021
Account - U.S. Cellular
Technical Support Representative
Concentrix
03.2021 - 10.2021
Account - Samsung
Customer Service Representative
Wonders Corporation
06.2019 - 12.2020
Account - Chinese Restaurants in America (In-house)
Customer Service Representative
Teletech Philippines
09.2018 - 05.2019
Account - Doordash
Customer Service Representative
Quantrics Enterprise
01.2018 - 07.2018
Account - Bell Canada (In-house)
Customer Service Repesentative
The Results Companies
04.2016 - 10.2017
Account - Target
Education
Bachelor of Science - Marine Transportation
Technological Institute of The Philippies
04.2001 - 03.2015
Skills
Efficiency improvement
Performance incentives
Claims processing
Teamwork and collaboration
Multitasking
Task prioritization
undefinedCertification
Computer Literacy Program on all Microsoft Office Applications and Basic Internet & Programming.
Character Reference
Aleta Katrina Gregorio Makati City 0905798972
Jovalyn Juaner Cebu City 09216736414
Raymond Pamintuan Muntinlupa City 09913849235
Timeline
Senior Process Executive
Cognizant Technology Solutions Philippines, Inc.
02.2023 - Current
Senior Process Associate
Tata Consultancy Services Limited - Philippines
06.2022 - 01.2023
Technical Support Representative
Transcom Pasig
02.2022 - 05.2022
Customer Service Representative
Alorica
10.2021 - 12.2021
Technical Support Representative
Concentrix
03.2021 - 10.2021
Customer Service Representative
Wonders Corporation
06.2019 - 12.2020
Customer Service Representative
Teletech Philippines
09.2018 - 05.2019
Customer Service Representative
Quantrics Enterprise
01.2018 - 07.2018
Customer Service Repesentative
The Results Companies
04.2016 - 10.2017
Bachelor of Science - Marine Transportation
Technological Institute of The Philippies
04.2001 - 03.2015
Computer Literacy Program on all Microsoft Office Applications and Basic Internet & Programming.
Apr 2009
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