Patrick Ernest Roxas
Las Piñas City
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive w
Overview
6
6
years of professional experience
Work History
Waiter
Zippul Grill
12.2022 - 02.2024
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
- Retained knowledge of current menu selections for accurate, reliable customer guidance
- Performed additional tasks to keep dining room running smoothly
- Seated guests quickly and coordinated timely service to minimize table wait times
- Anticipated and addressed guests' service needs
- Hand-washed dishes and glassware
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
- Documented customer orders, calculated bills and processed payments
- Reset tables between guests to maintain professional dining space and minimize service delays.
The World Of Cruising Training
IBUZZ VIRTUAL ACADEMY
07.2022 - 08.2022
Hotel Operations And Professional Development
SSHOTS PH
01.2022 - 03.2022
Housekeeping Cleaner (OJT)
The Plaza Hotel
05.2018 - 06.2018
- Kept utility sink rooms in clean, neat and orderly condition
- Emptied and cleaned waste receptacles in rooms, hallways and outside areas
- Cleaned and restocked bathrooms to keep facilities fresh
- Discretely changed linen, removed stains and managed laundry whilst ensuring timely completion of activities
- Kept rooms dust-free by dusting and polishing worktops, cupboards and ornaments
- Disinfected bathrooms, eliminating mould and soap scum from shower stalls and bathtubs
- Kept well-stocked cleaning material supplies, storing safely in compliance with health regulations
- Dealt with customer requests promptly and courteously, attending to additional needs as required.
Education
Bachelor of Science: Hospitality Management -
Colegio De San Juan De Letran- Bataan
Balanga City, Bataan05.2023
High School -
Tomas Del Rosario College
Balanga, BAN01.2014
Skills
- Safe Food Handling
- Cleanliness
- Food inspection
- Strong multitasking
- Cash Handling
- Quality Control
- Warm and Friendly
Timeline
Waiter
Zippul Grill
12.2022 - 02.2024
The World Of Cruising Training
IBUZZ VIRTUAL ACADEMY
07.2022 - 08.2022
Hotel Operations And Professional Development
SSHOTS PH
01.2022 - 03.2022
Housekeeping Cleaner (OJT)
The Plaza Hotel
05.2018 - 06.2018
Bachelor of Science: Hospitality Management -
Colegio De San Juan De Letran- Bataan
High School -
Tomas Del Rosario College
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