Patrick Arnie Santos
Sta. Ana Manila, Metro Manila
Summary
Dynamic professional with a proven track record at Royal Caribbean International, excelling in customer service and safe food handling. Demonstrated ability to enhance dining experiences through effective time management and food presentation skills. Known for maintaining high regulatory compliance and fostering memorable guest interactions. Achieved significant improvements in guest flow and satisfaction.
Overview
11
11
years of professional experience
Work History
Waiter's Assistant
Royal Caribbean International
01.2020 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Provided attentive service and proactively assessed guest needs.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
Galley Steward
Royal Caribbean International
12.2016 - 01.2020
- Participated in regular training sessions to stay current on industry best practices and enhance professional skills.
- Demonstrated strong multitasking abilities, juggling multiple responsibilities simultaneously while ensuring accuracy and punctuality of completed tasks.
- Fostered open communication with management regarding potential areas of improvement or challenges faced within the galley environment.
- Collaborated with culinary team to create memorable dining experiences, showcasing creativity in presentation and plating techniques.
- Reduced food waste by effectively managing inventory and adhering to proper storage guidelines.
- Performed thorough cleaning routines both during service hours and at end-of-shift, maintaining a pristine work area at all times.
Cook
Shakey's Pizza Parlor
08.2013 - 11.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
No Degree - Hotel And Restaurant Management
St. Paul University
ManilaSkills
- Customer service
- Safe food handling
- Time management
- Regulatory compliance
- Food presentation
- Food safety
- Table setting
- Menu memorization
- Order taking
- Table bussing
- Menu presentation
Timeline
Waiter's Assistant
Royal Caribbean International
01.2020 - Current
Galley Steward
Royal Caribbean International
12.2016 - 01.2020
Cook
Shakey's Pizza Parlor
08.2013 - 11.2016
No Degree - Hotel And Restaurant Management
St. Paul University
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