Skilled IT professional with extensive experience in Identity and Access Management (IAM). Serves as an internal point of contact, consultant, and client contact for access handling requests and issues. Demonstrates expertise in Privileged Access Management using OneIdentity and CyberArk Enterprise Password Vault. Proficient in ticketing tools like ServiceNow and adept at managing ticket queues. Conducts Quality Assurance audits and efficiently handles user account creation, password resets, enablements, and terminations across various applications. Experienced in provisioning and de-provisioning identities on AS400, RACF, Active Directories, Office365, and Exchange. Possesses a strong background in Active Directory infrastructure design, implementation, and management. Knowledgeable in Joiners, Movers, Leavers (JML) process and adept at creating security groups and users in Active Directory. Analytical skills include incident handling, application troubleshooting, and remediation. Analyzes incidents to provide resolutions in accordance with SLA, collaborating with support groups as needed. Implements and enforces group policies while effectively managing user settings, permissions, and security configurations within Active Directory.
Identity and Access management