Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Patrick Siapno Delos Santos

Patrick Siapno Delos Santos

Customer Service Trainer Associate
San Pedro, Province Of Laguna

Summary

Experienced customer service professional with a strong background in training and development. Implements effective strategies to enhance service excellence and improve employee efficiency. Collaborative team player with a strong work ethic, consistently meeting the evolving needs of the business. Proven track record of navigating dynamic environments and delivering exceptional customer experiences.

Overview

5
5
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Customer Service Trainer Associate

SALMON GROUP LTD
03.2024 - Current
  • Promotion
  • Established and maintained quality control standards.
  • Collaborated with management to assess staff development needs and created customized training materials accordingly.
  • Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
  • Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
  • Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
  • Promoted a culture of continuous learning by offering additional resources for self-improvement outside of regular training sessions.
  • Successfully on-boarded numerous new hires, providing comprehensive customer service training that led to higher retention rates.

Human Resource Intern

SALMON GROUP LTD
02.2024 - 05.2024
  • Internship
  • Worked with HR team to coordinate company events.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Updated and maintained employee records to respond quickly to requests for information.
  • Created and updated tracking spreadsheets using MS Excel.
  • Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.

Customer Service Advisor Tier 2 (Escalation)

SALMON GROUP LTD
09.2023 - 03.2024
  • Promotion
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Responded to Tier 1 needs through competent customer service and prompt problem-solving.
  • Managed escalated chats effectively, diffusing tense situations and negotiating resolutions.
  • Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
  • Created customer support strategies to increase customer retention.

Customer Service Advisor

SALMON GROUP LTD
04.2023 - 09.2023
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained high-quality service standards, ensuring positive customer feedback.

RETAIL OPERATION TRAINER

PALOO FINANCING INC
06.2022 - 04.2023
  • Promotion
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

SALES OFFICER

PALOO FINANCING INC
08.2019 - 06.2022
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Trained junior sales staff, mentoring them on best practices and strategies for success.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up

Education

Bachelor of Science - Business Administration And Management

AMA Computer College Pangasinan Inc
Dagupan, Province Of Pangasinan, Philippines
04.2001 -

Bonuan Boquig National High School
Dagupan, Philippines
04-2011

Bonuan Boquig Elementary School
Dagupan, Province Of Pangasinan, Philippines
04-2007

Skills

Coaching techniques

Task prioritization

Process development

New hire orientation

Staff training

Teamwork and collaboration

Time management

Communication strategies

Problem-solving abilities

Multitasking Abilities

Critical thinking

Leadership development

Certification

Certified Lean Six Sigma Yellow Belt

Timeline

Customer Service Trainer Associate

SALMON GROUP LTD
03.2024 - Current

Human Resource Intern

SALMON GROUP LTD
02.2024 - 05.2024

Customer Service Advisor Tier 2 (Escalation)

SALMON GROUP LTD
09.2023 - 03.2024

Customer Service Advisor

SALMON GROUP LTD
04.2023 - 09.2023

RETAIL OPERATION TRAINER

PALOO FINANCING INC
06.2022 - 04.2023

SALES OFFICER

PALOO FINANCING INC
08.2019 - 06.2022

Bachelor of Science - Business Administration And Management

AMA Computer College Pangasinan Inc
04.2001 -

Bonuan Boquig National High School

Bonuan Boquig Elementary School

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Patrick Siapno Delos SantosCustomer Service Trainer Associate