Patrick Oclarit
Customer Service Specialist
Talisay City, Province Of Cebu
Work Preference
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
REDBRAIN UK
07.2023 - 10.2026
- Providing clear answers and timely support across service and product questions.
- Answered customer questions with clear, professional communication and explained product, service, and feature details.
- Used ticketing systems to document case details, track follow-up actions, and keep customer records accurate.
- Coordinated issue resolution and escalations with internal teams to support timely customer outcomes and service consistency.
CUSTOMER SERVICE SPECIALIST
Rocket Travel (Sophi Outsourcing)
03.2022 - 05.2023
- Provide assistance to the guest/clients regarding their Hotel reservations.
- Coordinate with the hotel staff regarding guest reservations and provide further information if necessary
- Responding to questions, complaints, and follow-up needs.
- Resolved customer issues with clear, professional communication and practical solutions aligned to service policies.
- Managed complaints and escalations by documenting concerns accurately and coordinating timely follow-up with the right teams.
CUSTOMER SERVICE ASSOCIATE
IHG - InterContinental Hotels Group
03.2021 - 04.2023
- Provided accurate information and guidance to guests regarding membership rewards, benefits, and loyalty programs.
Assisted guests with hotel bookings and reservations, ensuring a smooth and hassle-free experience.
Handled guest complaints and concerns with professionalism, patience, and empathy while providing effective solutions to enhance customer satisfaction.
Maintained accurate records of guest interactions, case details, and updates in ticketing systems to ensure proper documentation, seamless handoffs, and timely follow-ups.
CUSTOMER SERVICE ASSOCIATE
Sykes Asia Inc
05.2018 - 02.2021
- Addressed customer inquiries professionally and provided accurate, clear, and helpful information regarding products, services, and features to ensure a positive customer experience.
Maintained detailed and well-organized case documentation to track customer concerns, facilitate timely follow-ups, and ensure smooth and consistent service handoffs.
Education
Bachelor of Arts - Mass Communication
Father Saturnino Urios University
Butuan City, Philippines10-2014
High School Diploma - undefined
Agusan National High School
Butuan City04-2014
Skills
Customer issue resolution
Complaint handling
Escalation management
Onboarding support
Order status updates
Client communication
Ticketing systems
Help desk workflows
Case documentation
Quality monitoring
Team scheduling
Process documentation
Timeline
CUSTOMER SERVICE SPECIALIST
REDBRAIN UK
07.2023 - 10.2026
CUSTOMER SERVICE SPECIALIST
Rocket Travel (Sophi Outsourcing)
03.2022 - 05.2023
CUSTOMER SERVICE ASSOCIATE
IHG - InterContinental Hotels Group
03.2021 - 04.2023
CUSTOMER SERVICE ASSOCIATE
Sykes Asia Inc
05.2018 - 02.2021
Bachelor of Arts - Mass Communication
Father Saturnino Urios University
High School Diploma - undefined
Agusan National High School