Summary
Overview
Work History
Education
Skills
Timeline
References
Awards
Generic
Patrick Mark Bagamaspad

Patrick Mark Bagamaspad

Makati City

Summary

To acquire a challenging career with a solid company utilizing the opportunity to prove and developing skills within the company

Overview

6
6
years of professional experience

Work History

Sales Coordinator

Datacom IT System
5F, Uptown Tower, 1 Uptown Bonifacio, Makati
06.2023 - Current
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

Senior Quality Evaluator

Concentrix
09.2021 - 06.2023
  • The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

Customer Service Representative

FIS Global Solutions
05.2019 - 01.2021
  • It's a telecommunications company wherein we are offering services to the client regarding internet services. We are supporting the services for troubleshooting of their device, offering a high-speed plan for their internet, and helping them stay with the Sprint services

Education

Under Graduate - Multimedia of information technology

Datacom Institute of Computer Technology
2F, VMI Bldg, Aguinaldo Hwy, Imus, 4103 Cavite
01.2020

Highschool - undefined

Parañaque National Highschool
01.2016

Skills

  • Solid analytical skills and technical comprehension
  • Keen attention to detail and thoroughness
  • Excellent problem-solving and issue resolution
  • Maintained a 100% feedback from the customer survey
  • Customer retention with high risk customers by performing all aspects of customer service, including answering busy phone system, advising the customer of special promotions and providing detailed information for various products
  • Worked effectively with co-worker

Timeline

Sales Coordinator

Datacom IT System
06.2023 - Current

Senior Quality Evaluator

Concentrix
09.2021 - 06.2023

Customer Service Representative

FIS Global Solutions
05.2019 - 01.2021

Highschool - undefined

Parañaque National Highschool

Under Graduate - Multimedia of information technology

Datacom Institute of Computer Technology

References

Irish Seria

Senior Quality Evaluator at Concentriz

09101454126

Zaira Recto

Senior Quality Evaluator at Concentrix

09275118455

Joan Glen Bermundo

Technical Analyst at Concentrix

09060669066

Awards

Won Division Top 5 Agent of Excellence in Service in December 2019 for Sprint, Won Division Top 1 Agent of Excellence in Service in August 2019 for Sprint

Patrick Mark Bagamaspad