Patrick Louie L. Kanseko
Shift Supervisor
San Juan City
Summary
Motivational Shift Leader experienced in team management and operational coordination. Achieved high standards of service and a welcoming environment for customers through effective communication and conflict resolution. Focused on driving team performance and fostering collaboration to ensure adherence to company policies.
Overview
2
2
Certifications
1
1
year of professional experience
Work History
Shift Leader
Rustan Coffee Corporation
02.2023 - 06.2023
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored new staff on company policies and customer service standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory levels, conducting regular stock checks to minimize shortages.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Monitored compliance with health and safety regulations to ensure workplace safety standards are met.
- Resolved customer complaints promptly, maintaining positive store reputation.
Banquet Waiter
Shangri-La The Fort
10.2022 - 01.2023
Education
Technical Vocational Course - Barista NC II
Carenet Healthcare Institute Inc.
San Juan, Metro Manila, Philippines09-2022
Bachelor of Science - Hospitality Management
Polytechnic University of the Philippines
San Juan Campus01-2022
Technical Vocational Strand - Food and Beverages
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines01-2018
Skills
Inventory management
Data Entry
Microsoft Office Proficiency
Time Management
Adaptability
Team Player
Openness to Criticism
Work Ethic
Certification
June 26, 2018 NATIONAL CERTIFICATE (NCII) on “FOOD AND BEVERAGE SERVICES” (Jose Rizal University – F&B Hall)
Timeline
Shift Leader
Rustan Coffee Corporation
02.2023 - 06.2023
Banquet Waiter
Shangri-La The Fort
10.2022 - 01.2023
Bachelor of Science - Hospitality Management
Polytechnic University of the Philippines
Technical Vocational Course - Barista NC II
Carenet Healthcare Institute Inc.
Technical Vocational Strand - Food and Beverages
Jose Rizal University
ACHIEVEMENTS AND AWARDS
FOURTH YEAR – FIRST AND SECOND SEMESTER DEAN’S LISTER, PRESIDENT’S LISTER, THIRD YEAR – FIRST AND SECOND SEMESTER PRESIDENT’S LISTER, SECOND YEAR “HOSPITALITY MANAGEMENT SKILL SUMMIT: TABLE NAPKIN & WAITER’S RELAY CHAMPION