PATRICK JAY CINCO
Sr. Analyst III Infrastructure Services
Rizal,RIZ
Summary
Results-driven IT professional with 4+ years of experience as a Middleware Engineer and System/Application Engineer at DXC Technology, specializing in UNIX/Linux administration, middleware support, and infrastructure services. Skilled in system troubleshooting, automation, cloud platforms (AWS, Azure, GCP, OCI), and cybersecurity best practices. Proven ability to resolve critical downtime issues under pressure while ensuring seamless operations and high availability. Continuously upgrading technical expertise through certifications, including AWS, GCP, OCI, ITIL V4, Microsoft Azure, and Security, with the goal of excelling as a System Administrator, Cloud Engineer, DevOps Engineer, or Cybersecurity Specialist.
Overview
6
6
years of professional experience
14
14
Certificates
Work History
Sr. Analyst III Infrastructure Services
DXC Technology Philippines
12.2020 - Current
- Manage and support Windows and Linux/Unix servers, ensuring system reliability and high performance.
- Troubleshoot incidents via ServiceNow, chat, call, and email, consistently meeting SLA targets.
- Deploy and configure servers on VMware vSphere, including OS installation and firmware updates.
- Administer Autosys jobs, SSL/SSH/FTP certificate management, and server migrations.
- Provide 24/7 infrastructure support, ensuring uptime and rapid resolution of critical incidents.
- Automate deployments with custom scripts, reducing manual errors and accelerating release cycles.
- Create technical documentation and training materials to standardize processes across the team.
- Monitor hardware and applications with tools such as Sitescope, CyberArk, Remote Desktop, and mPutty.
Tools & Technologies:
VMware vSphere | Windows Server | Linux/Unix | ServiceNow | CyberArk | Sitescope | Autosys | Axway/FeedHub | mPutty | Remote Desktop
Technical Support Specialist – Internship
APPTech Experts
12.2019 - 02.2020
- Installed and configured computer hardware, software, networks, printers, and scanners to ensure smooth daily operations.
- Monitored and maintained computer systems and networks, identifying and resolving technical issues promptly.
- Performed user account management in Windows Server and SAP ERP, including account creation, updates, and password resets.
- Assisted in system administration tasks, supporting IT teams in troubleshooting and system optimization.
- Utilized tools such as Microsoft Visual FoxPro, Radmin, Windows Server, and SAP ERP for technical support and system management.
Education
Bachelor of Science - Computer Engineering
Technological Institute of The Philippines
Quezon City 04.2001 -
Skills
System & Server Administration
Proficient in Windows Server (2008/2012) administration, including Active Directory, Domain Controller, IIS, Microsoft Exchange, and backups
Hands-on experience with Linux/Unix systems (Ubuntu, Fedora, CentOS, Kali) for server setup and troubleshooting
Skilled in configuring and managing DHCP, DNS, FTP, SAMBA, Proxy, Mail Servers, LAMP stack, and Linux-based routers (VyOS)
Experienced in deploying and managing servers on VMware vSphere and ESXi, including firmware and OS installation
Adept at performing server restarts, service management, and system optimization
Networking
Completed Cisco Networking (CCNA 1–4) and IoT networking setup
Strong foundation in routing, switching, and network troubleshooting
Security
Knowledgeable in cybersecurity practices: configuring firewalls, managing iptables, setting up gateways, and securing proxy servers (Squid)
Experience with intrusion detection (Snort), disk encryption, and secure server configuration
Familiar with Fortinet network security solutions
Cloud & Virtualization
Working knowledge of AWS and Azure services
Experienced in virtualization technologies including VMware vSphere and ESXi
Applications & Tools
Skilled in ServiceNow and other ticketing systems for incident and request management
Experienced with SAP user account management (add/remove/update users, password resets, role assignment)
Proficient in MS Office for reporting and documentation
Familiar with hardware and software monitoring tools (Sitescope, CyberArk, Remote Desktop, mPutty)
Professional Attributes
Strong troubleshooting and problem-solving skills across diverse IT environments
Effective multitasker with the ability to thrive in fast-paced environments
Friendly, reliable, and team-oriented, with excellent interpersonal and communication skills
Committed to continuous learning and adopting best practices in IT operations
Certification
Introduction to Cybersecurity Cisco Feb 2020– No expiration date
Seminars & Trainings Attended
Professional & Technical Trainings
- ITIL v4 Training – February 2024
- Google Cloud Partner Training – February 2024
- Microsoft Security Virtual Training Day: Security, Compliance, and Identity Fundamentals – April 2023
- Cloud Ops – Public Cloud [Swiss-Program] – February 2021
- Trend Micro Cybersecurity Series
Introduction to Ransomware Threats – Jan 2021
Introduction to Email Threats & Security Attacks – Nov 2020
Introduction to Malware Threats – Oct 2020
Cybersecurity Certification (TM – CyberCert) – Nov 2019
Soft Skills & Leadership
- Human Relational Cross-Skilling Training – Nov 2023
- Leadership Training – Technological Institute of the Philippines, Mar 2019
- English Proficiency Seminar – TIP, Jan 2019
Academic & Technical Seminars/Workshops
- ASEAN Data Science Explorers Enablement Session – TIP, May 2019
- Cloud Computing – TIP, Nov 2018
- CPE Python Seminar & Workshop – TIP, Nov 2018
- Cisco Seminar – TIP, May 2018
- Artificial Intelligence Seminar – TIP, Nov 2017
- Internet of Things/Everything: Smart City – TIP, Feb 2017
- Computer Engineering Robotics Workshop – J.S.J.M. High School, Jan 2019
References
Name: Karl Angelo Lim
Position: Software Engineer
Company: Escapenet
Email Address: karlangelo19@gmail.com
Mobile #: 09164385846
Timeline
NSE 1 Network Security Associate - The Threat Landscape - Fortinet Network Security January 2024 - No expiration
04-2027
Microsoft Azure - Microsoft Azure Data Fundamentals - DP-900 March 2022 – No expiration
06-2026
Microsoft Security, Compliance, and Identity Fundamentals (SC-900) August 2023 – No expiration
06-2026
Microsoft Certified Azure Administrator Associate - AZ-104 June 2022 - June 2026
06-2026
Microsoft Azure AI Fundamentals - AI-900
02-2025
Cybersecurity Essential Cisco Feb 2020– No expiration date
05-2024
Google Cloud Certified - Professional Cloud Architect - Google July 2022 - June 2026
01-2024
AWS Certified Cloud Practitioner - Amazon June 2023 - June 2026
08-2023
Introduction to the Threat Landscape 2.0 Fortinet May 2024 – No expiration
03-2022
Oracle Cloud Infrastructure 2023 Certified Foundations Associate Oracle Sept 2023 – Sept 2025
06-2021
Sr. Analyst III Infrastructure Services
DXC Technology Philippines
12.2020 - Current
Microsoft Certified: Azure Fundamentals Microsoft May 2022 – No expiration
05-2020
Introduction to Cybersecurity Cisco Feb 2020– No expiration date
02-2020
Fortinet Network Security Expert (NSE) Level 1 - Fortinet Network Security May 2020 – No expiration
02-2020
Technical Support Specialist – Internship
APPTech Experts
12.2019 - 02.2020
Bachelor of Science - Computer Engineering
Technological Institute of The Philippines
04.2001 -