PATRICK JAMES Z. SARZA
Pandacan
Summary
Experienced in effectively managing high-volume customer interactions and resolving complex issues. Leveraging a strong understanding of customer service principles to ensure satisfaction and foster loyalty. Demonstrated track record of effective communication and collaborative teamwork, leading to successful outcomes. Proven sales professional driving revenue growth and enhancing customer satisfaction through building strong client relationships, extensive product knowledge, and effective sales strategies. Contributing to the overall success of the organization through excellent communication, problem-solving, and time management skills.
Overview
21
21
years of professional experience
Work History
Sr. Customer Service Representative
HCLTech
02.2023 - Current
- Help and answer customers/employees on their complaints, questions and documentation for submission to appropriate team for resolution
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Service Representative
Sutherland Global Service
09.2020 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Supervisor
GNC Live Well
07.2018 - 03.2020
- Provide exceptional customer service to individuals visiting the store
- Initiate contact with the customers and generate sales by determining customer’s needs
- Display awareness of all store communications including product information, current advertising, promotions and other marketing initiatives
Production Worker
Doxo Ingredients Inc.
11.2017 - 05.2018
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
Sr. Salesman / Visual Merchandiser
Landmark Arabia Company
07.2015 - 10.2017
- Managing staff, merchandising, hitting targets and implementing strategies to improve sales, taking care of customer service including handling queries and complaints
- Contributed ideas in weekly strategy meetings aimed at improving company-wide sales tactics.
- Identified areas for product improvement based on customer insights, helping drive innovation within the organization.
- Mentored junior sales team members, enhancing their skills and improving team performance.
Sales Supervisor
TRADEPORT E-SOLUTIONS INC.
02.2010 - 03.2015
- Managing staff, formulate pricing policies, ensure pricing is correct, attend tradeshows to identify new products and services, identify current future trends that appeal to consumers, help sales staff achieve sales target
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Product Specialist
Planet Sport Inc.
05.2009 - 10.2009
- Assist in new product introduction and release activities, stay up-to-date with product knowledge, and contribute to team effort by accomplishing related results as needed
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Waiter
ARISTOCRAT RESTAURANT
10.2008 - 03.2009
- Providing excellent service to ensure satisfaction, taking customer orders and delivering food and beverages, making menu recommendations, answering questions and sharing additional information with customers
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Sales Associates / Visual Merchandizer / Cashier
NIKE PARK
04.2004 - 09.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Accountancy
Lyceum of The Philippines
Intramuros , Manila03.2004
High School Diploma -
Saint Francis of Assisi
Sta. Ana, Manila , NCR01.2001
Skills
- Material Handling
- Attention to details
- Multitasking
- Visual merchandising
- Account Management
- Customer Relation
- Active listening
- Records management
- Customer support
- Complaint resolution
- Critical thinking
- Sales strategy development
- Product packaging
- Customer Service
- Communication Skill
- Display Merchandising
Timeline
Sr. Customer Service Representative
HCLTech
02.2023 - Current
Customer Service Representative
Sutherland Global Service
09.2020 - 08.2022
Assistant Supervisor
GNC Live Well
07.2018 - 03.2020
Production Worker
Doxo Ingredients Inc.
11.2017 - 05.2018
Sr. Salesman / Visual Merchandiser
Landmark Arabia Company
07.2015 - 10.2017
Sales Supervisor
TRADEPORT E-SOLUTIONS INC.
02.2010 - 03.2015
Product Specialist
Planet Sport Inc.
05.2009 - 10.2009
Waiter
ARISTOCRAT RESTAURANT
10.2008 - 03.2009
Sales Associates / Visual Merchandizer / Cashier
NIKE PARK
04.2004 - 09.2008
Accountancy
Lyceum of The Philippines
High School Diploma -
Saint Francis of Assisi
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